Job Description

Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly,sustainably.

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The Role:

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Are you looking to take your freight forwarding skills to the next level and embark on an exciting career journey? We are currently looking for a passionate, experienced and dynamic team player to join our Customer Success team!

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Reporting to the Head of Customer Success, you will be part of a team that's committed to delivering world-class customer service and driving excellence through collaboration. Using our Customer Success technology and Ligentia systems, you'll create a seamless experience for our valued customers.

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Key Responsibilities:

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- Resolve customer queries within defined Service Level Agreements (SLA's)
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- Work with global Customer Success teams to resolve problems
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- Manage customer expectations
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- Purchase order management
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- Respond to customer enquiries regarding bookings, recent orders, status updates, tracking, billing and transport
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- Liaise with overseas agents for booking controls
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- Preparation and management of reports
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Skills and Experience:

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- CargoWise experience is a must
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- Knowledge of freight forwarding(end-to-end supply chain)
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- Minimum 3 years' experience in a Customer Success/Account Manager role within freight forwarding is highly regarded
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- Customer service skills and customer management skills through email and phone
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- Moderate excel skills an advantage
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- Talent for simultaneously managing numerous relationships
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- Ability to manage multiple issues simultaneously, prioritise and resolve issues within defined SLA's
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Why Join Us:

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- We offer a hybrid work model with one day per week working from home and open to discussing additional flexibility
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- Generous salary package plus bonus opportunity
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- Career progression opportunities
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- Onsite parking
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- Join a well-established organisation which promotes a culture of professional and personal development
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📌 Customer Success - Freight Forwarding (Victoria)
🏢 Ligentia Group
📍 Victoria