Job Description

Are you a passionate IT Support professional who enjoys solving technical issues, helping end users, and taking ownership of your work?

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We're partnering with a well-established organisation seeking an IT Support Officer to become the local face of IT support. This is a hands-on role offering autonomy, variety, and the opportunity to make a genuine impact while working closely with a broader IT team.

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If you're someone who enjoys being on the frontline of technology support and thrives in a fast-paced workplace, we'd love to hear from you.

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What You Will Be Doing

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- Provide support across hardware, software, Microsoft 365, printing, mobile devices, and connectivity issues.
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- Act as the first point of contact for incidents, service requests, and user enquiries.
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- Troubleshoot and resolve desktop, laptop, and peripheral-related issues.
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- Support device provisioning, deployment, and onboarding activities.
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- Maintain asset registers, device inventories, and stock levels.
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- Assist with endpoint management and user access administration.
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- Work closely with a remote IT team to ensure a high level of service delivery across the business.
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- Escalate complex issues when required and follow through to resolution.
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About You

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- 2+ years' experience in an IT Support, Service Desk, Desktop Support, or similar role.
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- Strong troubleshooting skills across Windows and Microsoft 365 environments.
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- Experience supporting end users in a corporate environment.
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- Familiarity with device deployment, onboarding, and endpoint management.
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- Exposure to technologies such as:
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- Microsoft Intune
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- Windows Autopilot
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- SharePoint Online
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- OneDrive
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- Microsoft Teams
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- Excellent communication and customer service skills.
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- Well organised, proactive, and comfortable working independently.
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- A genuine passion for technology and helping users.
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📌 Support Officer (Victoria)
🏢 Tech & Data People
📍 Victoria