Job Description

## Service AdvisorApply: Australia | FNQ | Cairns Branch: Full time: Posted Yesterday: End Date: October 16, 2026 (25 days left to apply): JR121562**Company :**Hastings Deering (Australia) Ltd**Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.**We're looking for an experienced **Service Coordinator / Advisor** to join our team in Cairns and take ownership of a fast-paced, customer-focused service environment. From coordinating schedules and quotations to managing invoicing and customer communications, you'll be at the heart of delivering exceptional service outcomes.

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This is a **Permanent, Monday to Friday** role.**Who are we and why work with us?**Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

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We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

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When you join our team at Hastings Deering, you'll benefit from:* **Competitive Salary & Security** – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.* **Training & Career Development** – Opportunities for training, mentorship, and career development specific to your role.* **Stable & Long-Term Career** – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.* **Innovation & Improvement** – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.* **Health & Wellbeing Support** – Dedicated programs and utilities to support your physical, mental,



and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.* **Team & Culture** – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.* **Insurance Benefits** – Salary continuance insurance.* **On-Site Perks** – Free on-site parking.**What you'll be doing:**As a Service Coordinator / Advisor at Hastings Deering, you will:* **Build strong customer relationships and communication** – act as the primary operational contact for customers, providing proactive updates, managing enquiries, and ensuring customer requirements are understood and delivered.* **Deliver quality service and customer outcomes** – provide high-quality, cost-effective support that meets customer expectations while maintaining a strong focus on service excellence and customer satisfaction.* **Coordinate scheduling, workflow and job completion** – organise service activities, monitor WIP, support resource planning, and ensure jobs are completed, documented, closed, and invoiced efficiently.* **Manage quotations, parts procurement and invoicing** – prepare accurate estimates and quotations, coordinate parts ordering, and ensure all labour, parts, and miscellaneous charges are accurately captured for customer billing.* **Maintain accurate systems, records and financial transactions** – manage service documentation, customer records, AX transactions, labour coding, and financial data to ensure compliance, reporting accuracy, and timely payment.* **Monitor performance, risk and compliance** – oversee job quality, efficiency, rework, write-offs, goodwill requests, customer disputes, and commercial risks,



escalating issues where required.* **Support operational excellence** – collaborate with customers, vendors, supervisors, Foremen, and Leading Hands to reduce administrative burden, improve service delivery, and achieve business objectives.* **Drive continuous improvement** – contribute to process improvement initiatives, operational efficiencies, and business performance outcomes through active participation and problem solving.**What you'll need:**A successful teammate will have experience in: * **Strong organisational and time-management skills** – with the ability to prioritise competing tasks and meet deadlines in a fast-paced workplace.* **Excellent written and verbal communication skills** – enabling effective engagement with customers, technicians, suppliers, and internal stakeholders.* **A professional and customer-focused approach** – with a commitment to delivering exceptional service and building positive relationships.* **Well-developed computer skills** – including proficiency in Microsoft Office applications and the ability to learn new systems quickly.* **The ability to manage multiple priorities simultaneously** – while maintaining accuracy, attention to detail, and high service standards.* **Strong problem-solving and decision-making capabilities** – with the confidence to identify issues, investigate solutions, and achieve positive outcomes.* **Experience with CRM, ERP, or service management systems** – highly regarded, particularly within a service, maintenance, or operational environment.**Interested?

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Here's What's Next:****If you're interested in growing your career with a large OEM, we'd love to hear from you!****** **Apply Now – click the button below.** **** **Enquiries: 1300 071 618** **** **Contact: Taylor Collett – Talent Acquisition Partner***Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.*

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