Job Description

Customer Service / Scheduling Coordinator

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- Fantastic full time position with Global Healthcare Company;
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- Monday to Friday 7am to 7pm rotation;
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- 1 occasional weekend shift on rotation (paid overtime);
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- Hybrid model – 2 days in office after training; and
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- Hawthorn location – easy access by train, tram and local parking.
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- Fantastic full-time position with Global Healthcare Company;
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- Monday to Friday 7am to 7pm rotation;
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- 1 occasional weekend shift on rotation (paid overtime);
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- Hybrid model – 2 days in office after training; and
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- Hawthorn location – easy access by train, tram and local parking.
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"Training is absolutely amazing and you always have support and the staff are so kind and helpful" – Chloe, Customer Service Officer.

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Becoming a part of this fabulous team within this Global organisation, you will play a vital role in assisting healthcare providers by logging technical/equipment issues or concerns, as well as scheduling technicians.

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Your day will look like:

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- Taking inbound calls from healthcareproviders;
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- Investigating and resolving technical problems;
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- Logging jobs into the database;
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- Triaging and escalating jobs to remote technical support;
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- Planning scheduling of urgent and non-urgent services;
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- Planning scheduling of system sales upgrades and factory updates;
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- Managing confirmation of planned preventative maintenance;
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- Creating service quotes for work outside of contract scope;
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- Keeping customers updated each step of the way; and
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- Managing a shared service mailbox.
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To be considered for this position, we are seeking:

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- Permanent working rights;
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- Experience taking inbound calls and trouble shooting;
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- Experience scheduling technicians;
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- Friendly, professional and positive communication; and
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- Experience using CRM databases.
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At u&u; Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

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Additionally, for a barrier-free and inclusive online experience, you can access u&u;'s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

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Job number #46232.

📌 Customer Service / Scheduling Coordinator (Victoria)
🏢 u&u. Recruitment Partners
📍 Victoria