Job Description

Job Description

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Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

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Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

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Responsibilities

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- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
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- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
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- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
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- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
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- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
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- Determine work priorities and task lists to consistently maintain adequate front end conditions
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- Ensure prompt, accurate customer check‐out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
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- Train,



monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
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- Communicate pricing and signage discrepancies to the pricing coordinator
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- Provide back‐up coverage for the service operations manager in their absence (excluding hiring and discipline)
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- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
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- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
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- Assist with front‐end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
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- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
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- Must be able to perform the essential job functions of this position with or without reasonable accommodation
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Qualifications

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Minimum

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- High School Diploma or GED
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- 6 months related experience or training; or equivalent combination of education or experience
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- Effective interpersonal and customer service skills
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- Positive math skills (ability to add, subtract, multiply and divide)
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- Sound judgement/decision making skills
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- Friendly, approachable/outgoing demeanor/team player
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- Ability to work in a fast paced environment
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- Good oral and written communication skills
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Desired

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- Familiar with Microsoft Office Word and Excel
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📌 CUSTOMER SVC/CLERK (Brighton)
🏢 Kroger
📍 Brighton