Job Description

Meriton Suites currently has an chance available for a Assistant Night Manager to join our dynamic Melbourne property.

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About the Role

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As the Assistant Night Manager you will support the Night Manager to represent Meriton Suites in the absence of the Hotel Manager. You will play a key role in ensuring the safety and wellbeing of all guests and staff.

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Your Key Responsibilities:

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- Support Night Manager in overall supervision of the hotel
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- Solely represent Meriton Suites in the absence of the Night Manager's days off
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- Ensure the safety and wellbeing of all guests and colleagues
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- Greeting and welcoming our guests
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- Management and training of staff
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- Check-in and check-out of guests
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- Complaint handling and resolution
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- Ensuring relevant front desk tasks are actioned and completed
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- Attend to guest enquiries, requests and follow-ups if required
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- Preparation and set up for the following day
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- Guest accounting
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- Auditing
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- Occasional covering of AM/PM shifts when required
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Your Attributes:

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- Confident and able to work under pressure
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- Proactive and able to make decisions autonomously
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- Professionally presented
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- A genuine passion for guest and colleague experience
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- Well organised with a meticulous eye for detail
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- Cultivates a positive team culture
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Why Meriton Suites?

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- Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally
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- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
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- 'Merit Academy' our online training platform to further develop your skills and knowledge
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- Paid Parental leave
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- Access to Employee Assistance Program (EAP) to provide professional and personal advice
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- Friends and Family discounts
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- Team activities and social events
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- Induction program for all new starters
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Full Australian working rights required.

📌 Assistant Night Manager - Melbourne (Victoria)
🏢 Meriton Suites
📍 Victoria