Job Description

Drive Transformation that Makes a Difference

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About Us

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At ESSSuper, we proudly support more than 135,000 members and manage over $40 billion in assets on behalf of Victorian emergency services workers, teachers and public servants.

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Our members dedicate their careers to serving the community, and we are committed to delivering the best possible superannuation and retirement outcomes for them.

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An exciting chance has become available for an experienced Change Manager to join our Enterprise Project Management Office (EPMO) within the Technology Services and Information Security Division.

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This role will play a pivotal part in supporting ESSSuper's digital transformation agenda, ensuring the successful delivery and adoption of key technology initiatives that enhance member experiences, improve business capability and strengthen organisational performance.

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About the Role

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Reporting to the Head of Project Delivery, you will lead end-to-end change management activities across a portfolio of technology and business transformation projects.

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Working closely with project teams, business leaders and stakeholders, you will develop and execute change strategies that drive successful adoption and sustainable outcomes.

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You will be responsible for assessing change impacts, developing communication and training strategies, managing stakeholder engagement and supporting the successful implementation of transformational initiatives across the organisation.

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Key Responsibilities

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- Lead end-to-end change management activities for technology and business transformation projects.
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- Develop and execute change management plans, stakeholder engagement plans and communication strategies.
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- Conduct stakeholder analysis,



business impact assessments and training needs analyses.
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- Build strong relationships and proactively engage with internal and external stakeholders.
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- Design, develop and facilitate training programs to support change adoption.
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- Identify change-related risks and implement effective mitigation strategies.
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- Develop communication materials and training resources tailored to diverse audiences.
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- Support project teams to achieve successful implementation and business readiness outcomes.
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- Drive continuous improvement of change management frameworks, processes and artefacts.
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- Ensure alignment with ESSSuper's project delivery methodology, governance and quality standards.
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About You

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You are an experienced Change Manager who thrives in complex environments and can confidently influence stakeholders at all levels. You bring a structured yet adaptable approach to change delivery and enjoy partnering with business and technology teams to achieve successful outcomes.

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To be successful, you will bring:

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- Minimum 5 years' experience delivering change management initiatives within technology-enabled transformation programs.
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- Proven experience managing change within medium to large enterprise organisations.
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- Strong knowledge of recognised change methodologies such as Prosci, ADKAR or PCI.
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- Demonstrated experience undertaking change impact assessments, stakeholder engagement and business readiness activities.
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- Experience developing and delivering training programs and communications strategies.
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- Excellent stakeholder management, facilitation and influencing skills.
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- Strong analytical, problem-solving and organisational abilities.
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- Ability to communicate complex concepts clearly and effectively.
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- Experience working within Agile and/or project delivery environments.
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- Hands-on experience with Jira, Confluence and related collaboration tools.
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- Exposure to cloud transformation, security or digital platforms will be highly regarded.
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Qualifications

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- Tertiary qualification in Business, Technology, Change Management or a related discipline.
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- Financial Services, Superannuation or Banking sector experience highly regarded.
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Why Join ESSSuper?

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At ESSSuper, you'll be part of an organisation with a clear purpose and a strong commitment to serving those who serve the Victorian community. You'll have the opportunity to contribute to meaningful transformation initiatives while working in a collaborative, values-driven environment.

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We offer:

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- Purpose-driven work that impacts more than 135,000 members.
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- Hybrid and flexible working arrangements.
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- Supportive and inclusive team culture.
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- Opportunities for professional development and career growth.
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- The chance to be part of significant organisational transformation initiatives.
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ESSSuper is committed to creating a diverse and inclusive workplace and encourages applications from people of all backgrounds, cultures, abilities and experiences.

📌 Change Manager (Victoria)
🏢 ESSSuper
📍 Victoria