Job Description

Service Experts Plumbing & Electrical is looking for a warm, capable and genuinely helpful Customer Care Representative to join our team in Erina.

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We're a busy plumbing and electrical business with a close-knit team who genuinely work together. We're relaxed and down-to-earth as people, but we care a lot about doing a great job — for our customers and for each other.

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This role would suit someone who is calm, organised and self-motivated, enjoys talking to people and is naturally the type to pitch in and help wherever needed.

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There's no real "that's not my job" mentality in our business. If someone is under the pump, we help them. If something needs doing, we get it done.

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The role

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You'll be one of the first points of contact for our customers and will play an important part in keeping the day running smoothly.

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Your day will include:

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- Answering customer calls and enquiries
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- Booking and coordinating plumbing and electrical appointments
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- Following up with customers and keeping them updated
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- Managing emails, customer information and general administration
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- Liaising with technicians and supporting the wider team as needed
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No two days are exactly the same, so you'll need to be comfortable changing priorities, thinking on your feet and jumping in where needed.

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Our Erina office and wider team

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This role will be based in our Erina office, where you'll have other team members working alongside you at different times throughout the week.

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Our Customer Service team is also connected by Zoom throughout the day, so although team members may be working from different locations,



you'll be interacting with them in real time — chatting, asking questions, helping each other and staying connected throughout the day.

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Because of this, you'll need to be comfortable being on Zoom for most of the working day and communicating naturally with the team this way.

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The person we're looking for

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Experience in customer service, administration, reception, bookings or a service-based business would be ideal, but personality and attitude matter enormously to us.

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We'd love someone who is:

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- Friendly, calm and easy to talk to
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- Reliable, organised and self-motivated
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- Naturally helpful and team-minded
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- Comfortable communicating by phone, email and Zoom
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- Confident managing their own workload and taking initiative
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- Positive, adaptable and willing to pitch in where needed
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We're looking for someone who will become part of the team, learn how the business works and genuinely care about helping both our customers and the people they work with.

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What we offer

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You'll join a supportive business where people genuinely help each other and where your contribution matters.

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There's plenty to learn, lots of variety and the opportunity to become an key part of a growing team rather than simply being another person answering phones.

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Full-time position

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Monday–Friday

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Erina, Central Coast NSW

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If you're a naturally helpful person who takes pride in doing a good job and enjoys being part of a supportive team, we'd love to hear from you.

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📌 Customer Care Representative (Central Coast Council)
🏢 Service Experts
📍 Central Coast Council