Job Description

We are currently seeking two experienced Customer Service Support Officers to join a busy seasonal customer service operation supporting the launch and sale of a popular annual Australian publication.

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This is a hands-on customer service role where you will assist customers with enquiries, orders, payments and online purchases, while ensuring a high level of service and accuracy throughout a busy seasonal period.

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Responsibilities:

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- Respond to customer enquiries via phone and email
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- Process customer orders and sales transactions
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- Assist customers with online ordering and self-service options
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- Process BPAY and other payment-related enquiries
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- Manage returned-to-sender orders and customer follow-up
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- Record and categorise enquiries accurately within the CRM
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- Provide clear and professional information to customers
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- Identify and elevate recurring issues or complex enquiries
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- Share knowledge and information with other team members
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- Assist with improving customer service processes
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- Maintain accurate records and ensure customer information is handled appropriately
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About You:

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You will be an experienced customer service qualified who enjoys working in a busy environment and providing a high standard of service.

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To be successful, you will have:

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- Previous experience in customer service, ideally within a high-volume or call centre environment
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- Excellent verbal and written communication skills
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- Strong administration and organisational skills
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- Excellent attention to detail and accuracy
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- The ability to learn new systems and processes quickly
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- Confidence using Microsoft Office and computer-based systems
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- The ability to manage competing priorities and work independently
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- A positive, team-focused and customer-oriented approach
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Experience using a CRM, particularly Microsoft Dynamics, will be highly regarded.

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About the Organisation:

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Join a prominent Australian organisation providing significant services and information to the community. You will be part of a professional team supporting a busy seasonal customer service operation during the launch and sales period of a well-known annual publication.

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The Next Step:

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To be successful, you must be willing to obtain a clear National Police Check and have unrestricted Australian working rights.

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We welcome and encourage applications from people with disabilities and are committed to providing a supportive and inclusive workplace.

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Reference number: NB50230

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Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

📌 Customer Service Support Officer (Victoria)
🏢 Dixon Appointments
📍 Victoria