Job Description

ABOUT THE ROLE

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Mediq Broadmeadows is seeking an organised, experienced receptionist with dental assisting skills to join our combined medical and dental clinic on a casual basis.

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This is primarily a reception position across both medical and dental services, with dental assisting required when needed. Strong reception skills are our priority, alongside practical experience providing chairside support.

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We are looking for someone who communicates clearly, keeps a busy front desk organised and helps patients feel welcome and supported.

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YOUR RESPONSIBILITIES

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Medical and dental reception:

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- Welcome and check in patients.
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- Answer calls and manage patient enquiries professionally.
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- Coordinate appointments, confirmations, cancellations and follow-ups.
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- Process payments and assist with billing administration.
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- Maintain accurate patient details and confidential records.
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- Communicate with practitioners and support smooth appointment flow.
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- Keep reception organised and manage competing priorities.
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Dental assisting when required:

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- Provide chairside assistance during dental procedures.
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- Prepare treatment rooms and clean between patients.
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- Clean, sterilise and organise instruments in line with infection control procedures.
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- Monitor dental supplies and support patient comfort.
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WHAT WE'RE LOOKING FOR

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- Strong previous reception experience, preferably in a medical or dental practice.
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- Previous dental assisting experience, including chairside support and instrument sterilisation.
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- A qualified phone manner and clear spoken and written English.
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- Strong organisation, attention to detail and confidence managing a busy front desk.
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- Good computer skills and the ability to learn practice management systems.
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- Reliability, initiative and a friendly, respectful approach.
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- An understanding of patient confidentiality and infection control.
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Highly regarded:

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- Ability to speak Arabic confidently to support our many Arabic-speaking patients with bookings, enquiries and everyday reception communication.
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- Experience using Best Practice, MedicalDirector, PracSoft or Dental4Web.
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- Experience across both medical and dental reception.
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- A Certificate III or IV in Dental Assisting.
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POSITION DETAILS

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- Casual employment.
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- Based at Mediq Broadmeadows in Broadmeadows.
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- Predominantly medical and dental reception, with dental assisting duties as required.
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We welcome applications from people of all backgrounds.

📌 Receptionist / Dental Assistant (Victoria)
🏢 Mediq Broadmeadows
📍 Victoria