Job Description

Key responsibilities

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- Develop and run customer acquisition strategy across Meta, Google, TikTok and other channels
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- Manage and optimise paid media, creative testing, audiences, campaign structure, budgets and landing pages
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- Own the day-to-day performance of the Shopify store
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- Improve conversion through better merchandising, navigation, product pages, landing pages, checkout and content
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- Build and test bundles, upsells, cross-sells, subscriptions and gifts with purchase
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- Coordinate product launches, site updates and promo campaigns
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- Own email, SMS, CRM, loyalty and the whole customer lifecycle
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- Build and optimise automated flows, segmentation and campaign calendars
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- Build and manage the promotional and trading calendar
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- Watch revenue, conversion, CAC, MER, ROAS, AOV, repeat rate, contribution margin and channel profitability
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About you

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- Has grown a DTC ecommerce channel before, ideally in FMCG, food, retail or another consumer brand
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- Knows Shopify hands-on, not from a webinar
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- Understands paid social and paid search well enough to run campaigns yourself - or keep an agency honest
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- Has worked with Klaviyo or a similar retention platform
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- Is comfortable reading the numbers and making commercial calls from them
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- Can move between strategy and execution without waiting for someone else to do the doing
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- Is curious, proactive and happy to test ideas that might not work
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- Knows a campaign with a huge ROAS can still be tiny, and a campaign with huge revenue can still lose money
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About us

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Fancy Hank's started as a BBQ restaurant in Melbourne. Our customers kept asking to take our house-made sauces home, and after the four-hundredth request we took the hint and started bottling them. That's grown into a range of BBQ sauces, hot sauces, seasonings and condiments that's picked up more than a few awards along the way - and now lives in fridges all over the country. We've got a rapid-growing retail footprint, a brand people genuinely love, and an online store with a lot more in the tank.

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Part-time flexibility, growing to full-time as sales grow

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Negotiable remuneration based on experience and how the role is structured

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A very significant performance bonus for profitable growth

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A genuine equity opportunity for the person who builds this into a substantial, sustainable part of the business

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Real ownership, real autonomy, and decision-makers close enough to smell the smoker

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An established Australian brand with great products, proper credentials and plenty of room to grow

📌 Ecommerce Manager (Victoria)
🏢 Fancy Hanks Product
📍 Victoria