Job Description

Help create a welcoming,responsiveand professional experience for every person who connects withClearSkyAllied Health. This front-line role combines reception, client service, servicecoordinationandaccurateadministration. You will support clients throughout their service journey while helping clinicians and operational teams deliver efficient, person-centredallied health services.

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Why Join Clearsky?

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- Be a valued first point of contact for clients, families,cliniciansand referrers.
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- Contribute tosmooth clinic operations and positive client experiences.
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- Work collaboratively across support services, clinical and operational teams.
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- Build experience across intake, service administration,receptionand business improvement.
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- Join a growing multidisciplinary allied healthorganisationguided by clear values.
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Help create a welcoming,responsiveand professional experience for every person who connects withClearSkyAllied Health. This front-line role combines reception, client service, servicecoordinationandaccurateadministration. You will support clients throughout their service journey while helping clinicians and operational teams deliver efficient, person-centredallied health services.

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Why Join Clearsky?

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- Be a valued first point of contact for clients, families,cliniciansand referrers.
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- Contribute tosmooth clinic operations and positive client experiences.
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- Work collaboratively across support services, clinical and operational teams.
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- Build experience across intake, service administration,receptionand business improvement.
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- Join a growing multidisciplinary allied healthorganisationguided by clear values.
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About The Role?

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Reporting to the Support Services Coordinator, you will provide high-quality front-line client service and reception support. You will coordinate enquiries and appointments,maintainaccuraterecords, andassistclients through intake, onboarding, ongoing serviceadministrationand offboarding. You will also support clinicians, operational leaders, satelliteofficesand agreed improvement projects.

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What you'll be doing

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Client service and reception

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- Provide welcoming and responsiveserviceto clients,visitorsand stakeholders.
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- Support daily clinic operations, scheduling, clienttransactionsand enquiries.
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- RepresentClearSkyprofessionally and escalat en matters appropriately.
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Client administration and service management

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- Support client intake, onboarding,transferand offboarding activities.
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- Collect,prepareandmaintainclient and clinical information accurately and confidentially.
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- Keep files,databasesand administrative records complete and up to date.
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Operational and team support

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- Provide administrative,operationaland project support as directed.
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- Collaborate with clinicians and operational staff to support service coordination.
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- Support satellite-office, workplace,expoand eventlogisticswhenrequired.
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Business improvement

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- Identifyopportunities to improve front-line interactions and administrative workflows.
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- Contribute to capacity-building andbusiness-improvementprojects.
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- Support agreed changes to administrative systems and processes.
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What we are looking for

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Essential capabilities

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- Strong communication,interpersonalandcustomer-serviceskills.
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- Ability to manage multiple tasks and stricttimeframeswhilemaintainingaccuracy.
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- Competence using Microsoft Office Suite and ability to learn recent systems and technology.
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- Critical thinking,organisationand confidence monitoring tasks and providing status updates.
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- Professional and trustworthy handling of confidential information.
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- Collaborative approach, ability to followproceduresand constructive response to changing priorities.
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- Current Australian driverlicence.
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Highly regarded

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- At least one year of experience in a medical, allied health, alliedpracticeor similar service environment.
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- Undergraduate qualification in business, alliedhealthora relatedfield.
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Screening requirements

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- Queensland BlueCard, orwillingness and eligibility to obtain.
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- Yellow Card issued by Disability Services Queensland, or willingness and eligibility to obtain.
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ClearSkyAllied Health is an Equal Opportunity Employer.

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Additional information

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- Join a growing organisation committed to accessible, person-centred care
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- Diverse role combining customer service, administration and operational support.
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- Be the welcoming face of ClearSky Allied Health and create exceptional client ex
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📌 Support Services Officer (Queensland)
🏢 Direct Care Resources
📍 Queensland