Job Description

Franke is a world leading provider of products and solutions for residential kitchens and bathrooms, professional foodservice and coffee preparation. At Franke we want to transform change into opportunities.

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We are committed to creating the right culture and work environment so our employees can win together!

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Come join the fun!

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A terrific opportunity has become available to join our Customer Care Team, reporting to the Customer Experience Manager this role is responsible for delivering exceptional support to our customers.

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You will be working in a supportive team and be provided with comprehensive on the job training. This is a varied role, and no day will be the same.

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Let's talk about what you will be doing

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- Provide exceptional customer experience to our customers.
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- Process warranty and service claims, promptly, accurately and efficiently.
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- Responsible for managing the allocation of work orders to Service Agents, ensuring the most efficient geographical and cost affective allocation.
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- Handle customer complaints, provide appropriate solutions and alternatives to ensure a smooth resolution.
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- Effective troubleshooting and handling of technical issues and enquiries.
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- End to end management of spare parts ordering.
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- Maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers.
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- Continuously contribute to improve internal processes whilst working with key stakeholders.
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What will you bring

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- 2 years minimum experience in a similar role.
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- Highly motivated team player with an enthusiastic and positive attitude.
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- Proficiency in SAP or CRM system is essential.
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- Ability to meet deadlines and work under time pressures.
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- Excellent attention to detail and communication skills.
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- Have proven ability to work collaboratively across multiple departments.
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What we offer

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- Supportive leadership structure.
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- Comprehensive on the job training.
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- Opportunities for professional development both locally and globally with access to the Franke Training Academy.
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- Dynamic and collaborative work setting with a strong company culture.
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- Flexible working arrangements.
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- Employee Health, Wellbeing and Assistance Programs.
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- Onsite parking.
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- Our office is conveniently located in Dandenong South, only 2 minutes from Eastlink.
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📌 Customer Service Officer (Victoria)
🏢 Franke Australia
📍 Victoria