Job Description

aps3 participant support officer - bendigo

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Position Title: APS3 Participant Support Officer

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Employment Type: Full time (100% Onsite | Monday to Friday, 8:30am – 4:30pm)

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Duration: 12-Month Assignment

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Position Title: APS3 Participant Support Officer

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Location: Bendigo, VIC

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Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am – 4:30pm)

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Duration: 12-Month Assignment

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About the Role

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Join Federal Government organisation in Bendigo to deliver vital support to NDIS participants, their families, and carers. You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels.

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Key Responsibilities

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- Participant & Customer Support: Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries.
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- Planning & Actioning Tasks:



Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act.
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- Enquiry Resolution & Referrals: Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services.
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- Administration & Operations: Coordinate office appointments, oversee the team's shared email inbox, and maintain accessible facilities for visiting participants.
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- Research & Data Entry: Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions.
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- Feedback Management: Receive, record, and process participant feedback and complaints within business systems.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 aps3 participant support officer - bendigo
🏢 Hr Partners
📍 Bendigo