Job Description

At Hikma House, we're passionate about providing high-quality, culturally responsive support that empowers people with disability to participate in their communities and live with greater independence.

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We're looking for an Operations and Administration Officer to join our team in Brunswick. You'll support our day-to-day operations, maintain accurate records and help ensure our services meet NDIS and organisational requirements.

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If you're organised, approachable, detail-focused and enjoy contributing to a purpose-driven team, we'd love to hear from you.

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- Employment basis: Casual- Full time (possibility for permanent)
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- Classification: Award-based – Social and Community Services Employee
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The Role

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As an Operations and Administration Officer, you'll help keep Hikma House's daily operations running smoothly.

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You'll be a key point of contact for staff, participants and external stakeholders while supporting administration, documentation, scheduling and compliance activities across the organisation.

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This is a varied and fast‐paced role that combines office administration, stakeholder communication, service coordination and compliance support.

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Requirements

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- Previous experience in an office or administration role
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- Strong attention to detail and accurate record-keeping
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- Quick learner with the ability to understand new systems
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- Strong organisational and time-management skills
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- Clear written and verbal communication
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- Ability to manage competing priorities in a rapid-paced environment
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- Proactive, reliable and team-focused
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- Ability to handle confidential information appropriately
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- Proficiency in Microsoft Word, Excel and Outlook
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- Experience using ShiftCare, ELMO or similar systems
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- Knowledge of NDIS processes and compliance requirements
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- Experience working within disability or community services (highly regarded)
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What's In It for You?

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- A varied role where no two days are the same
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- The opportunity to contribute to high-quality disability services
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- Experience across operations, administration, compliance and service delivery
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- A collaborative and culturally diverse working environment
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- Opportunities to strengthen your knowledge of the NDIS and disability-services sector
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Questions?

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For any questions about the position, please contact:

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Amrit Kaur our People and Culture Specialist on+61 3 7046 9702.

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Join Hikma House and help us deliver organised, responsive and participant-focused disability support. We'd love to hear from you.

📌 Operations & Administration Officer (Victoria)
🏢 Hikma House
📍 Victoria