Job Description

Level 1 IT Support Technician – Field-Based

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About the Role

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We are seeking a motivated and enthusiastic Level 1 IT Support Technician to join a growing IT support team servicing a portfolio of clients.

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This is a field-based, hands-on role and is ideal for someone early in their IT career who is eager to develop their technical skills, gain exposure to a broad range of technologies, and progress into more senior support and project-focused roles.

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Key Responsibilities

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Reporting to the IT support team, your responsibilities will include:

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- Providing Level 1 technical support to a client base of private schools
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- Managing and responding to support requests through ConnectWise
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- Monitoring and supporting client environments using NinjaOne RMM
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- Assisting with user access, documentation and credential management through IT Glue
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- Supporting users across Microsoft 365 and Google Workspace
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- Providing support for Apple devices and education environments
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- Assisting with device management using JAMF and Microsoft Intune
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- Troubleshooting hardware, software, network and end-user issues
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- Providing responsive, professional and customer-focused support to school staff
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- Escalating more complex technical issues to senior team members when required
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- Maintaining accurate ticket notes and technical documentation
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- Working closely with senior technicians and gaining exposure to a variety of technologies and IT projects
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About You

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To be successful in this role, you will ideally have:

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- 1–2 years of IT support experience, or relevant practical experience
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- A relevant IT qualification or degree is preferred
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- A genuine passion for technology and problem-solving
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- A strong desire to learn, develop your technical skills and pursue industry certifications
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- Excellent communication and customer service skills
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- The ability to work independently while also contributing effectively as part of a team
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- A professional and approachable manner when working with school staff and clients
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- A willingness to work regularly in office across Inner Eastern Suburbs.
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Experience with any of the following technologies will be highly regarded:

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- ConnectWise
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- NinjaOne
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- Microsoft 365
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- Google Workspace
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- JAMF
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- Microsoft Intune
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- Apple devices and education environments
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- IT Glue
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Career Development

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This role offers an excellent opportunity for someone looking to build a long-term career in IT.

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You will receive exposure to a diverse range of technologies, client environments and technical challenges, while working alongside experienced IT professionals. Strong performers will have opportunities to progress into more advanced support and project-focused roles as their skills and experience develop.

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Requirements

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- A current or willingness to obtain a Working with Children Check is required
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- Support is available for the successful candidate to obtain the required check
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- Applicants must have the ability to work regularly on-site in the Inner Eastern Suburbs.
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If you're an ambitious IT professional looking for an opportunity to develop your skills, gain valuable hands‐on experience and take the next step in your IT career, we'd love to hear from you.

📌 IT Support Engineer (Victoria)
🏢 seek.com.au
📍 Victoria