Job Description

Part-Time | min. 20–25 hours | 5094 Gepps Cross, Adelaide

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We're looking for an experienced, mature and highly capable person to join our Customer Service & Operations team.

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Outstanding customer service to us isn't simply answering an email correctly. It is understanding the person behind it.

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We're looking for someone with the judgement and emotional intelligence toread between the lines, understand what a customer is really asking or feeling, and recognise when a seemingly simple enquiry needs a little more thought.

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You'll need to be comfortable navigating more complex or sensitive customer situations, knowing when to solve something yourself, when to investigate further, and when something needs to be escalated. Sometimes the best response isn't the most obvious one.

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THE ROLE

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You'll work closely with our Customer Service, Operations and Warehouse teams across:

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Customer enquiries via email, phone and our customer service systems

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More complex and sensitive customer situations

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Order, delivery and product enquiries

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Returns and resolutions

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Customer sentiment and relationship management

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Liaising with our warehouse and operations teams

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Supporting retail, wholesale, school and Early Learning customers

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General operational and administrative support

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WHO WE'RE LOOKING FOR

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More than anything, we're looking formaturity,



judgement and an ability to understand people.

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You'll be someone who:

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Can read between the lines and understand context, not just words

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Has strong emotional intelligence and empathy

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Communicates naturally, warmly and professionally

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Can handle difficult conversations calmly and confidently

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Thinks before responding and considers the bigger picture

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Is a natural problem solver rather than someone who simply follows a script

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Knows when to make a decision and when to ask for help

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Is comfortable working across different computer systems and technology

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Is organised, reliable and comfortable managing multiple priorities

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Takes genuine ownership of the customer experience

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Previous experience in a customer-facing role where you have dealt with complex situations, complaints, relationships or problem-solving is highly desirable.

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THE DETAILS

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Hours: A minimum of 20–25 hours per week across at least 4 days, Monday–Friday
n Location: Gepps Cross SA 5094 – 100% office-based
n Employment: Casual initially, with the intention of transitioning the right person into permanent part-time employment

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We offer a supportive, fast-moving workplace, generous employee discounts and the opportunity to grow with three established and expanding South Australian businesses.

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