21 Sep
|
Unisys
|
Canberra
Job Description
Unisys is seeking a Genesys Cloud CX Architect to support mission-critical contact centre environments for government departments. You will provide Level 2/3 support across Genesys Cloud CX, telephony, IVR, and call flows, while designing IVR and Architect-based flows.
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You will manage integrations with CRM, WEM, and reporting platforms, and oversee SIP trunking and telephony connectivity. You will monitor platform health, participate in upgrades, and contribute to continuous service
📌 Genesys Cloud CX Architect - Elevate Call Center Ops (Canberra)
🏢 Unisys
📍 Canberra