Job Description

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Who we are:

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Lifebridge, based in Northern NSW, is a local, not-for-profit community services provider supporting older Australians to lead meaningful and independent lives. We are committed to excellence, integrity, innovation, professionalism, respect, and trust in everything we do.

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Summary:

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We are seeking a part time receptionist (2 days per week) at our Kingscliff office. The position is required to provide a high level of customer service and support to Lifebridge staff. The hours of work are 8am to 4 pm.

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Key duties:

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- Provide qualified customer service and support to internal and external customers.
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- Perform reception functions in a timely and professional manner.
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- Assist in the resolution of internal and external customer related enquiries and issues.
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- Record details, update systems and escalate issues to departmental managers where necessary.
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- Assist in the preparation and distribution (mailouts) of customer communications, invoices and statements.
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- Assist in the maintenance and updating of the Customer Management System (VisiCase)



to ensure integrity of the system and customer information.
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- Maintain the Contractor Register ensuring currency of all mandatory requirements.
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- Ensure the efficient and effective operation of the Kingscliff facilities including the preparation and distribution of PPE, mail sorting and distribution, and the management of petty cash.
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- Assist in additional projects and tasks as required.
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Key Selection Criteria:

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- Experience in a reception role, with proven ability in using Customer Management Systems.
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- Strong ICT skills, with experience in Microsoft Office Suite, Outlook, Team’s and other cloud-based systems and technologies.
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- Demonstrated ability to maintain privacy and confidentiality at all times.
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- Advanced customer service, with excellent written/verbal communication skills.
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- High level of time management, organisational, and problem-solving skills.
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- Current NDIS Worker Check
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📌 Receptionist (Katoomba)
🏢 Lifebridge Australia
📍 Katoomba