We’re partnering with a respected financial services organisation on a major customer support project, and we’re looking for organised and customer‑focused people leader to lead a high‑performing team delivering accurate, timely and quality member outcomes.

What you’ll do
Manage daily workflow, KPIs and service delivery
Coach and develop staff to strengthen capability
Handle escalations and ensure quality outcomes
Support process improvements and operational consistency
Collaborate with other leaders across the business

About you
Proven leadership experience in financial services
Robust coaching style and people‑first approach
Confident managing escalations and making sound decisions
High attention to detail and commitment to member outcomes

Why join
Values‑driven fund
Supportive leadership
Growth and progression prospects

Ready to lead a team that makes a real impact? Apply now.

📌 Team Leader Sydney
🏢 Mecca Recruitment Group
📍 Sydney