Job Description

We're Australia's first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you're joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.

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All about CHU

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CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.

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About the Role

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What your new job looks like Day to day you will be managing a portfolio of large loss work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement. The Senior Loss Adjuster will also help to develop the expertise and knowledge of the broader team.

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Responsibilities

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- Day to day you will be managing a portfolio of large loss work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement.
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- The Senior Loss Adjuster will also help to develop the expertise and knowledge of the broader team.
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- Prior experience in handling large personal lines and commercial lines losses with exposure up to $500K
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- In-depth knowledge of property and construction, conducting thorough and detailed site inspections
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- Experience in scoping and estimating large loss exposures
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- Ability to prepare accurate, clear, thorough and concise reports in a timely manner to progress claim
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- Ability to coordinate with lead adjusters/managers on pending claim files requiring additional investigation
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- Prior experience in negotiating settlements with insured in accordance with recommended best practices guidelines and limits of authority
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- Provide coaching and mentoring to develop the skill set of the broader team
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Qualifications

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- Relevant tertiary qualifications or equivalent knowledge
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- Minimum of 5 years of property claims handling experience (including strata) / 5 years Loss Adjusting
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Required Skills

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We'd love to meet you..... Especially if you can talk to us about your:

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- Experience with commercial and catastrophe claims
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- Research and investigative abilities; negotiating, conflict resolution and persuasive abilities
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- Superior verbal and written communication skills, including large-group presentation skills
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- A full driver's licence and ability to be mobile with travel.
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Preferred Skills

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- AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF
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- Thorough knowledge of commercial and residential construction industries
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- Knowledge of property claims law and jurisdictional issues
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Pay range and compensation package

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To support and reward you, we offer:

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- Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model
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- Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days
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- Hard work deserves recognition - competitive salary packaging and annual bonus scheme
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- Grow your future savings - employer matched superannuation contributions
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- Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life's ups and downs
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- Celebrate the joy of parenthood - 18 weeks paid parental leave
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- We support your charitable work - access to a paid volunteer day each year
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- Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
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- Grow with us - professional development and study assistance and study leave
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- Support when you need it most - extensive health and wellbeing initiatives
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- Diversify your experience - Work and Travel Adventure Program, Career Breaks
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- Family first - CHU are accredited as a Family Inclusive Workplace 2022/28
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- You can be you - CHU are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia
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For further information, head to the benefits section of our careers page.

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Equal Prospect Statement

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Working with CHU When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture.

📌 Senior Loss Adjuster (Canberra)
🏢 CHU Underwriting Agencies
📍 Canberra