Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.

What you'll be doing

- Answer incoming calls and manage service booking requests
- Accurately process bookings in our job management system (SalesForce)
- Manage customer enquiries relating to bookings, warranties, and product issues
- Provide updates to customers on their booking status
- Escalate customer complaints to the appropriate department for resolution

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.

What you'll be doing

- Answer incoming calls and manage service booking requests
- Accurately process bookings in our job management system (SalesForce)
- Manage customer enquiries relating to bookings, warranties, and product issues
- Provide updates to customers on their booking status
- Escalate customer complaints to the appropriate department for resolution

Essential skills and experience





- Strong customer focus and the ability to remain calm in a fast-paced environment
- Excellent verbal communication skills
- Patience and understanding from a customer's viewpoint
- A positive attitude with a strong work ethic and a proactive mindset
- Contact centre or other relevant customer service background

Who are we looking for?

- Individuals looking to work close to home in the Braeside area
- Available to work full time hours Monday to Friday
- Suited to individuals who enjoy being on the phone and interacting with customers
- Applicants with strong customer service experience e.g. contact centre, retail or hospitality industry
- Those who are passionate about providing superior levels of customer service and who take pleasure in helping others

What's on offer?

- Rinnai will support your efforts to achieve excellence
- We offer a cooperative and supportive team environment
- Generous staff discounts on our full product range
- Stable, full-time role with a respected and well-known organisation
- New modern workspace equipped with an onsite gym, electric standup desks, natural lighting, an onsite micro-market for healthy lunch options
- Health and wellbeing programs including EAP services
- Hybrid work arrangements, working 1 day a week from home

If you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.

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📌 Service Support Officer - Inbound (Melbourne)
🏢 Rinnai
📍 Melbourne