Job Description
SOTI is seeking a Tech Support Manager to lead a high-performing team delivering exceptional customer experiences. You will drive service quality, SLA adherence, and process improvements across ANZ regions and collaborate with Sales, Skilled Services, and Product teams.
n
You will coach engineers, manage escalations, and optimize workflows while ensuring knowledge sharing and data-driven decisions. This role offers growth in a global tech environment.
📌 Tech Support Manager - Customer Experience & Incident Lead (Victoria)
🏢 SOTI
📍 Victoria