Job Description

Lead Retail Success Within One of Australia's Leading Fitness Brands

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Why World Gym?

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At World Gym Australia,we'rebuilt differently.

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Since launching in Australia in 2008, World Gym Australia has grown into a nationally recognised fitness brand built around strength, community, performance, and exceptional member experiences. From premium training facilities and group fitness to Personal Training, Kid's World, the Barbell Café, and Pro Shop, our clubs are designed to create an energetic and welcoming environment members genuinely want to be part of.

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We're looking for a motivated, energetic, and results-driven Retail Manager to lead our retail operations and deliver an exceptional member experience at World Gym Prospect.

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The Role:

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You will contribute to the success ofWorld Gym Prospect. This is a very hands-on role and will see you leading from the front in all areas of retail customer service.

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The role will oversee the day-to-day operation of our Pro Shop, including retail sales, stock management, administration, staff leadership, promotions, social media activity, and ensuring a high standard of customer experience. Fitness industry experience is advantageous but not essential. We are looking for someone who can take ownership of the department and contribute to its continued growth.

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This position involves:

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- Interviewing and hiring of staff
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- Leading and driving retail sales in the Pro Shop and Barbell Café
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- Managing inventory, stock levels, and ordering systems
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- Visual merchandising and maintaining an appealing retail layout
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- Training and supervising retail staff
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- Creating and maintaining supplement and product knowledge
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- Monitoring and reporting on KPIs and sales targets
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- Making quality protein shakes to recipe
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- Upselling and cross-promoting gym services and products
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- Ensuring a clean, organized, and welcoming retail environment
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What we are looking for:

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- Strong administration and organisational skills
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- Leadership experience or demonstrated leadership qualities
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- Confidence with social media and content creation
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- Excellent communication and customer service skills
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- Ability to work independently and take initiative
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- A flexible approach to roster requirements
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- Reliable transport and a current driver's licence preferred
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What's in it for you?

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- Work in a positive and supportive workplace set against a sporting backdrop
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- Chance for career advancement
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- Ongoing training and product education
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- Regular feedback and support from management
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- Complimentary passport gym membership
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- Access to reduced-rate centre staff parking
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If you're passionate about health, fitness, and retail, and you're ready to lead a thriving Pro Shop, we would love to hear from you!

📌 Retail Manager (New South Wales)
🏢 World Gym
📍 New South Wales