An exciting opportunity has become available for an experienced Technical Service Delivery Manager to join our Brisbane team.
In this position, you will be responsible for:

- Maintaining key client relationship, first point of contact and liaison
- Major incident management, Escalation, Problem, Change and Release Management
- Accountable for measuring, monitoring, and meeting service level targets
- Accountable for streamlining operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management and the automation of repetitive technical and process driven tasks
- Accountable for the successful onboarding of new managed services clients
- Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services
- Manage and review service quality to ensure the successful delivery of support services to key client account
- Play a proactive role in fostering collaboration between Technology Services teams
- Participation in continuous service improvement initiatives to drive efficiency and automation through innovation
- Prepare and attend monthly service review meetings with key clients including emergency meetings as required
- Provide regular internal and external reports, on the teams operations, services levels and other measures as required
- Manage and conduct performance reviews for your team, and all daily, weekly and monthly management tasks and discussions to maintain a happy, healthy and engaged team.

Personal attributes that will lead to your employment:

- Easily connects with a broad range of people
- Builds trusting and open relationships
- Communicates clearly and effectively with a diverse range of people
- Positive, resilient and high-energy
- Manages sensitive and confidential information with absolute discretion




- Enjoys mentoring and coaching their employees to their full potential
- Focuses on the important and filters out the unimportant
- Delivers pragmatic and efficient solutions, in a timely fashion
- Loves finding efficiencies and streamlining processes

Experience and Knowledge Sought:

- 3+ years' Service Delivery
- ITIL Certified
- 5+ years background in IT technologies and solutions
- 2+ years proven Project Management experience
- Experience in and understanding of the Managed Services Setting
- Demonstrable experience with client and issue management
- A technical background and maintained understanding of current technologies and solutions

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

Nexon is an award-winning digital consulting & managed services partner for mid-market, enterprise & government organisations across Australia. We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud, & digital solutions. As a certified & accredited local and state government provider, CREST- and ISO-certified, Nexon partners with world-class technology vendors to deliver innovative & integrated solutions.

Nexon is an award-winning digital consulting & managed services partner for mid-market, enterprise & government organisations across Australia. We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud, & digital solutions. As a certified & accredited local and state government provider, CREST- and ISO-certified, Nexon partners with world-class technology vendors to deliver innovative & integrated solutions.

Perks and benefits Competitive Salaries Employee Referral Bonuses Flexibility And Work-Life Balance Passionate Day Support For Mental And Physical Health. Paid Parental Leave From 6 Months Of Tenure Annual Development Day

#J-18808-Ljbffr

📌 Service Delivery Manager, QLD (Brisbane)
🏢 Nexon Asia Pacific
📍 Brisbane