Job Description

Are you a people person who enjoys solving problems, connecting with people and making a difference?

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EastLink is looking forCustomer Service Operatorsto join our Contact Centre team.

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This is a great opportunity for someone who enjoys working with people and wants to be part of a supportive, professional team. Whether you're an experienced contact centre operator or have built your skills in another customer-facing role, we'd love to hear from you.

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About Us

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EastLink is one of Melbourne's major motorways, connecting communities across the eastern and south-eastern suburbs.

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Our Contact Centre plays an important role in supporting the thousands of customers who use EastLink every day. You'll be joining a team that takes pride in providing helpful, professional and consistent service while working together to get the best outcomes for our customers.

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Our values ofSafety, Accountability, We Care and One Teamare at the heart of everything we do.

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About you

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You'll bring a positive attitude, confidence and a genuine interest in helping people.

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We're looking for someone who:

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- Have previous customer service experience, ideally in a contact centre setting
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- Communicates confidently and professionally over the phone
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- Is comfortable handling a variety of customer enquiries and conversations
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- Can remain calm and composed when dealing with challenging situations
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- Is confident using multiple computer systems and learning new technology
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- Is reliable, adaptable and works well as part of a team
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- Takes pride in providing a great customer experience
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- Contact centre experience is highly regarded but not essential.



If you have strong customer service skills and the right attitude, we're keen to hear from you.
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About the role

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As a Customer Service Operator, you'll be the voice of EastLink for our customers.

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You'll handle inbound calls, understand what our customers need and use your knowledge and systems to provide accurate information and resolve enquiries.

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Every call will be different, so you'll need to think on your feet, listen carefully and find the right solution.

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You'll be supported by experienced Team Leaders and Coaches, with comprehensive training to set you up for success

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Ringwood location

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Our Contact Centre is conveniently located in Ringwood and close to public transport.

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Monday to Friday

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Our Contact Centre operates between 7:00am and 6:00pm, Monday to Friday. There is no weekend work; however, you must be available to work shifts up until 6:00pm.

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December & January availability

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Availability throughout December and January is an essential requirement of this role. This is a particularly important period for our business, so applicants must be able to commit to working during these months.

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Paid training

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You'll receive two weeks of full-time paid training to give you the knowledge, skills and confidence to get started.

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What's in it for you?

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Joining EastLink means more than just a job. You'll have access to:

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- Employee Toll Reimbursement
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- Rewards & Recognition
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- Ongoing Training & Development
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- Employee Assistance Program (EAP)
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ConnectEast values and embraces diversity and inclusion within our employee group.

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Appointment to this position is subject to a National Police Clearance and your eligibility to work in Australia.

📌 Customer Service Operator (Williamstown)
🏢 ConnectEast
📍 Williamstown