Job Description

Autoflex Leasing Australasia Pty Ltd – Keilor Park VIC

n

RentBuyIt | Melbourne
n RentBuyIt is a fast-growing vehicle rent-to-own business helping individuals and businesses access reliable vehicles through flexible ownership programs.

n

We're looking for an experienced Collections Officer to manage overdue payments and customer accounts across our commercial and private customer portfolio.

n

This is a hands-on collections role. You'll work directly with customers to resolve missed payments, manage payment arrangements and take appropriate action when accounts remain outstanding.

n

Previous collections experience is important.

n

The Role

n

You'll manage collections across the Rent-to-Own program, ensuring missed payments are identified early, customers are followed up and overdue accounts are brought back on track.

n

Collections & Arrears

n

n
- Monitor payments across commercial and private customer accounts
n
- Identify missed payments and act quickly
n
- Manage the daily missed-payment and arrears lists
n
- Contact customers by phone, email and SMS
n
- Understand the reason for non-payment and agree on clear next steps
n
- Negotiate and manage payment arrangements
n
- Follow up on commitments and agreed payments
n
- Escalate overdue accounts when required
n
- Issue formal notices in line with company processes
n

n

Customer Account Management

n

n
- Manage complex and higher-risk customer accounts
n
- Work with customers to resolve outstanding debt
n
- Balance fair customer outcomes with protecting the business
n
- Maintain accurate records of conversations, commitments and collection activity
n
- Ensure accounts are managed in line with agreed commercial terms
n

n

Reporting & Team Support

n

n
- Work closely with finance to manage arrears and debt exposure
n
- Provide regular updates on overdue accounts, payment arrangements and collection outcomes
n




- Keep customer records and account notes accurate and up to date
n
- Support improvements to collection processes and reporting
n

n

Additional Team Support

n

From time to time, you may also help with:

n

n
- Customer enquiries and onboarding
n
- Vehicle registrations and compliance records
n
- Fines, tolls and insurance claims
n
- Bringing new vehicles into stock
n
- Keeping customer and vehicle records up to date
n

n

Collections will remain the main focus of the role.

n

About You

n

To be considered for this role, you must have previous experience in collections or debt recovery.

n

Experience managing both commercial and private customer accounts would be highly regarded. Experience in automotive finance, vehicle leasing, consumer finance or asset finance would also be beneficial.

n

We're looking for someone who is:

n

n
- Experienced in managing arrears, overdue payments and payment arrangements
n
- Confident having direct and respectful conversations about money
n
- Firm, fair and persistent with follow-up
n
- Calm when dealing with difficult or sensitive situations
n
- Commercially aware and able to identify higher-risk accounts
n
- Highly organised and accurate with customer records
n
- Comfortable taking ownership of an account through to resolution
n
- Confident using Microsoft Office, particularly Excel and Outlook
n
- Experienced using Salesforce to manage customer accounts and collection activity
n

n

What You'll Get

n

n
- Exposure to the automotive finance and fleet industry
n
- A hands-on collections role with real ownership
n
- The opportunity to manage commercial and private customer accounts
n
- Close support from senior leadership
n
- A growing business where you can build your career
n

n

If you have proven collections experience and know how to get overdue accounts back on track, this is a excellent opportunity to join a growing business and take ownership of an important part of its operations.

📌 Collections Officer (Victoria)
🏢 Autoflex Leasing Australasia
📍 Victoria