We are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people. The role will be based out of our Sydney/Dubbo office.

Description

The Opportunity:

WeareseekinganITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.

ReportingtotheHeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.

Thisroleisidealforsomeonewhoenjoysa hands-on environment, values robust customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems.

Key responsibilities

- Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance
- WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen required
- Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe business
- Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology
- Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology services

About you:





You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.

- Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole
- WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies
- Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway
- Strongattentiontodetailandcommitmenttofollowingestablishedprocesses
- Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders
- ExperiencewithITassetmanagementanddevicelifecyclemanagement
- Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment
- Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years
- Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised
- Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions
- Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience
- Ongoinglearning,developmentandcareergrowthopportunities
- Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact

About Boyce:

BoyceisaleadingAustralianadvisoryfirmwithover50years ofexperiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.

Technologyplaysacriticalroleinhowwesupportourpeopleandclients. Aswecontinuetoinvestinoursystems,infrastructureand digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.

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📌 IT Systems Support Officer (Melbourne)
🏢 Boyce
📍 Melbourne