Job Description

Technical Support Specialist (RV & 12V Power Systems)

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BMPRO designs and supplies power management and smart technology solutions for RV and leisure vehicle markets. We are an established Australian business with a practical, team-based culture. This role is based in Bayswater and suits someone who wants an in office role with direct involvement in the operation and the team.

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About the Role

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BMPRO is seeking a Technical Support Specialist to deliver technical product support across our market-leading range of RV, 12V power management, battery, monitoring, and control solutions.

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In this hands-on role, you'll manage customer interactions via phone, email, and support tickets, providing troubleshooting, product guidance, technical advice, and warranty support to ensure every customer receives an exceptional experience. You'll work closely within a small, collaborative team alongside customers, dealers, Product and Engineering teams to resolve problems, identify product improvements, and contribute to continuous improvement initiatives.

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You will also support the warranty and returns (RMA) process while maintaining accurate case documentation and contributing to knowledge base improvements that help drive service excellence across the business.

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If you're a technically minded support professional who enjoys solving complex problems and delivering outstanding customer service, we'd love to hear from you.

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What You'll Be Doing:

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Technical Product Support

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Provide technical product support to customers and dealers via phone, email, and support tickets.

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Troubleshoot product issues, perform diagnostics, and provide installation and product guidance.

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Manage and resolve technical support cases, ensuring timely and accurate outcomes.

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Provide technical advice on product suitability for customer applications.

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Escalate complex technical issues to Product and Engineering teams where required.

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Deliver professional,



customer-focused service across every interaction.

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Warranty & RMA Support

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Support customers and dealers with warranty, repair and returns enquiries.

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Conduct initial assessments and troubleshooting to determine appropriate next steps.

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Coordinate with internal teams to assist with repairs, replacements and product returns.

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Maintain accurate records and keep customers informed throughout the resolution process.

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Maintain case notes, support documentation and knowledge base resources.

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Identify recurring issues and provide feedback to Product, Engineering and Quality teams.

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Contribute to improvements in support processes, systems and tools.

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Assist with product testing, dealer support, trade shows and customer training activities as required.

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What We're Looking For:

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Strong troubleshooting mindset and diagnostic skills with the ability to resolve complex technical issues.

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Knowledge of electronics, 12V electrical systems, automotive, RV or related technical products, or the ability to quickly develop technical product knowledge.

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Ability to explain technical information clearly and confidently to customers with varying levels of technical expertise.

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Excellent written and verbal communication skills.

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Proficient in Microsoft Office and customer support/CRM platforms.

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Highly organised with strong attention to detail and the ability to manage multiple priorities.

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A customer-focused approach with a passion for delivering exceptional service.

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Ability to work collaboratively across teams while also being self-motivated and capable of working independently.

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Highly Regarded

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Experience in technical customer support, product support or helpdesk environments.

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Experience supporting warranty claims, repairs or returns processes.

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Experience with Zendesk or similar support and CRM systems.

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Hands-on experience with 12V electrical systems, battery systems, solar, caravans, RVs, automotive accessories or related products.

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Knowledge of product diagnostics, fault finding and installation support.

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Experience supporting dealers, installers or trade customers.

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Exposure to trade shows, customer demonstrations or product training environments.

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Interest in the caravan, camping, 4WD and outdoor lifestyle markets.

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Trade qualification or technical background in electrical, automotive, electronics or a related field.

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Why Join BMPRO?

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Be part of a growing and innovative Australian technology business.

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Work with industry-leading RV, off-grid and 12V power management products.

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Opportunity to develop your technical expertise and product knowledge.

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Collaborative and supportive team environment with direct access to Product and Engineering teams.

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Ongoing learning and career development opportunities.

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Recognition of service milestones and employee achievements.

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Participate in company social events, team lunches and fundraising initiatives throughout the year.

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Free on-site parking at our Bayswater office.

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Flexible working arrangements available, subject to role requirements and business needs.

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Join a business that values innovation, teamwork, accountability and customer focus.

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Make a genuine impact by helping customers get the most from their BMPRO products.

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If you're passionate about technology, enjoy solving technical challenges, and take pride in delivering outstanding customer service, we'd love to hear from you.

📌 Technical Support Specialist (RV & 12V Power Systems) (Victoria)
🏢 BMPRO
📍 Victoria