Technical Customer Success Consultant - Level 2 Support.

Our vision is to “Shape the Future of Dining”- to allow hospitality businesses to pivot, promote & progress in order to unlock their vision. We provide more than just great P.O.S and Payments solutions, by working with the best hospitality operators we provide solutions to that will Engage and Attract more diners. We create an experience that is inspired, through sharing our insights, tech, and hospitality knowhow. In this role you will facilitate the customer service/technical requirements of our valued vendors and ensure that our customers are always looked after with the highest level of service in mind.

Key Responsibilities of the role:

Liaising with customers, stakeholders and staff regarding our customers' technical queries.

Focus on solving enquiries in the best interest of our customers and in a timely manner.

Ensuring customers are happy with the support provided

Taking ownership of assigned issues and escalations.

Documenting all customer interactions on our CRM System

Working with the technical/service team and completing all staging of hardware/software, for in office installations.





Communicate with customers about upcoming installations and upgrades

Perform onsite installations to the highest quality and standards.

About You:

You love talking to people, are customer focused, friendly and accommodating.

Have patience and empathy when dealing with customers.

Excellent firsthand knowledge of networking skills including TCP/IP, ADSL, WIFI & VPN.

Demonstrated experience building and setting up PC’s and networks.

1-2 years working in a similar industry and/or in a similar role for a competitor.

Be able to juggle several responsibilities and stakeholder expectations.

Excellent knowledge of Microsoft Windows XP/Vista, Word, Excel & Outlook.

Have a thirst for knowledge.

Hospitality experience and/or exposure would be highly regarded

Work with a tight knit team who embrace innovation and are committed to being excellent at what they do.

Regular team/company catch ups and staff events.

Diversity and Equal Opportunity is a big focus for us.

Your ideas, inputs and suggestions are welcomed and actually get taken into account.

Unlimited potential for career growth across the Oolio Companies.

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📌 Technical Customer Success Consultant - Level 2 Support. (Melbourne)
🏢 OrderMate
📍 Melbourne