Job Description

About ForHealth

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ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide.

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We are seeking a motivated and customer-focused Customer Service Team Member to join our Brisbane team on a full-time basis. This is an exciting opportunity to join a supportive and collaborative team where you'll play a vital role in coordinating medical appointments, managing customer enquiries, and supporting the delivery of occupational health services.

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The Role

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As a Customer Service Team Member, you will provide high-quality customer service and administrative support within a fast-paced call centre environment. You will be responsible for coordinating medical appointments, managing inbound and outbound communications, processing medical assessment results, and maintaining accurate records within internal systems.

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Working closely with clients, candidates, clinics, and internal stakeholders, you will ensure bookings and results are managed efficiently, meet service level expectations, and contribute to a positive customer experience.

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Key Responsibilities

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- Coordinate and schedule medical appointments in accordance with company guidelines.
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- Manage inbound and outbound telephone calls with clients, candidates, and clinics.
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- Respond to email enquiries in a professional and timely manner.
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- Monitor bookings and ensure requests are actioned within agreed service timeframes.
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- Request and follow up documentation required to finalise bookings and results.
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- Liaise with clinics to ensure medical assessments are completed and results are returned promptly.
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- Review and process pre-employment medical results.
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- Ensure results are accurately and efficiently communicated to clients.
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- Maintain accurate records and complete data entry with a high level of attention to detail.
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- Monitor call queues and support KPI achievement for productivity and service quality.
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- Assist with costing and invoicing processes where required.
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- Build robust working relationships with customers, suppliers, clinics, and internal stakeholders.
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- Escalate customer, supplier, or clinician concerns when appropriate.
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- Support administrative activities across the department as required.
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- Maintain compliance with workplace health and safety policies and procedures.
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About You

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To be successful in this role, you will have:

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- Previous customer service, administration, or call centre experience preferred.
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- Strong customer service and relationship-building skills.
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- Excellent verbal and written communication abilities.
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- Strong organisational and time management skills.
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- High attention to detail and accuracy.
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📌 Customer Service Team Member (Queensland)
🏢 For Health Group
📍 Queensland