We have an exciting chance for an experienced, enthusiastic and professional Specialist Practice Manager to join our friendly Gastroenterology practice in Doncaster East.

Supporting four Gastroenterologists, you will play a pivotal role leading our team in delivering an exceptional experience for our patients and overseeing the smooth operation of a busy and highly regarded medical practice.

This is an excellent opportunity for a Practice Manager who enjoys taking ownership, wants to contribute to and lead a small successful team, as well as have a real influence over the day to day operations of a specialist practice. You will work closely with the Directors in a hands on role and we will require you to be on site permanently.

Your main responsibilities include:

- Overseeing the day to day operations of the practice and ensuring the smooth running and efficiency of our practice
- Patient facing secretarial duties for a portion of the week (1 day minimum) and additional when needed to cover leave
- Organise / coordinate theatre lists for the Gastroenterologists
- Medical billing – including billings from consulting & procedures
- Secretarial staff management (rostering, leave, training, oversight)

The ideal candidate must have:

- Mandatory minimum of 3 years experience as a Specialist Practice Manager- Previous experience in a Gastroenterology clinic will be looked upon favourably
- Proven leadership skills with the ability to motivate and train a team
- Excellentcomputer skills
- Ability to multitask is important
- Attend to phones, oversee the running of the clinic day to day, deal with patients face to face, book theatre lists, electronic correspondence
- Have outstanding communication skills, compassion, patient, discrete, good problem-solving strategies
- Good collaborative skills and communication to work with administrative colleagues, doctors and tenants




- Must be able to perform well under pressure of a busy multi-specialists practice
- Willing to adapt/receive constructive feedback
- Experience in booking patient medical appointments and organise theatre lists at various hospitals for multiple Gastroenterologists
- Attention to detail is a necessity
- High organisation skills

Job Responsibilities:

- All aspects of medical secretary role/reception once per week and to cover leave of secretaries
- Billing patients, booking appointments, answering phones, sending letters
- Coordinate multiple doctors operating lists
- Oversee the day to day operations of the clinic
- Lead by example and develop our team - recruiting, training, performance reviews
- Managing practice systems as well as implementing new systems to ensure our clinic is compliant and running efficiently
- Reconciling bank account, accounts payable
- Oversee compliance, governance and risk, including policies, privacy, quality improvement and date security
- Ensure confidentiality of sensitive information
- Contribute to the morale of the team and foster a friendly and calm environment
- Ensure general cleanliness of practice by daily basic cleaning and organisation of professional cleaners
- Facilities management
- Compliance to occupational health and safety
- Ensure clinic is well stocked with perishable goods and limited sales items
- Gains customer feedback about the practice
- Addresses patient complaints in a compassionate and timely fashion
- First line troubleshooting I.T issues (IT consultant available for complex issues)
- Attend, run and actively participate in all practice meetings
- Have an understanding of procedural billings including known Gaps, no Gaps and AMA fees, health fund insurances, DVA.
- Have an understanding of medicare billing

The offer:

Salary: $45- $55 per hour (depending on experience)
This is a permanent position.
Hours: Minimum 30 hours per week (flexible up to 36 hours per week)Onsite parking is available.
A friendly, supportive, close knit team

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📌 Specialist Practice Manager (Gastroenterology) (Melbourne)
🏢 seek.com.au
📍 Melbourne