Job Description

The Opportunity /n

We are seeking a motivated and customer focused Field Service Technician to join our team, servicing the Mackay (QLD) area on a Full-Time, permanent basis.

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In this role, you will be the hero behind the scenes, supporting our sales operations by responding to and repairing breakdowns of beverage equipment installed at customer sites. You’ll work across a broad range of equipment, including Glass Door Merchandisers, Air Curtain Coolers, fountain dispensing equipment, vending machines, frozen beverage units, and coffee machines.

Ready to Trade FIFO for Family Time? /n

Still love being on the tools but over missing birthdays, weekends, and family milestones? This is your chance to keep doing hands-on, technical work without the FIFO lifestyle. Join a role where you'll solve problems, work directly with customers, and be home at the end of the day.

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Whether you're ready for more balance, greater stability, or you're a seasoned technician looking to stay in the industry without the long stretches away from home, we'd love to hear from you.

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You’ve spent years building your skills. Now put them to work in a role that lets you enjoy life outside of work too!

What’s in it for you: /n

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- Take-home company vehicle + fuel card

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- Monday to Friday role

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- 7:55 am start onsite, finishing at 4:00pm in line with the EA

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- Boost your earning potential with overtime and additional on-call/call-out allowances, with on-call duties shared across the team on a rotating roster every third week.

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This is a hands-on role ideal for a trade-qualified Electrician or Refrigeration Technician who enjoys working independently in the field. Experience with coffee machines or within a coffee service environment is highly regarded, though not essential.

Key Responsibilities /n

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- Safety First - Uphold a strong safety culture, follow all OHS requirements, and proactively identify risks

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- Customer Service - Deliver a great customer experience with qualified, timely, and reliable service

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- First-Time Fixes - Diagnose and repair equipment efficiently, aiming to resolve issues on the first visit

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- Quality Service - Perform repairs and preventative maintenance to ensure optimal equipment performance

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- Efficiency - Maximise time in the field, use parts effectively, and maintain accurate vehicle inventory

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- Processes & Systems - Follow standard procedures and utilise IT tools to manage service calls and reporting

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- Teamwork - Collaborate with your team and contribute to continuous improvement initiatives

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- Skill Development - Continuously build your technical capability through training and hands-on experience

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About You /n

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- Trade qualified in Electrical or Refrigeration (will consider restricted licenses).

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- Confident communicator,



able to engage effectively with stakeholders at all levels

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- Skilled at building and maintaining strong relationships with internal and external customers

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- Strong troubleshooting and fault-finding skills with a solutions-focused approach

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- Highly organised with excellent time management and the ability to work autonomously

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- Proactive mindset with a focus on continuous improvement

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- Comfortable using mobile/field service technology and IT systems

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- Full, valid driver’s licence (required for field-based work)

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- Background in coffee service or coffee machine maintenancehighly regarded.

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What We Offer /n

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- Work with one of the world’s most recognisable brands.

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- Grow your career through world-class learning, development and progression opportunities across a global business.

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- Enjoy a generous monthly product allowance and access to discounted staff purchasing on a wide range of CCEP products.

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- Access 700+ exclusive discounts across groceries, fitness, leisure, travel and retail through our Cheers Rewards & Recognition platform.

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- Take part in our Employee Share Purchase Plan and share in CCEP’s success.

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- Access wellbeing support for you and your family, including free and confidential counselling through our EAP.

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If you’re a hands-on technician who takes pride in delivering great service and wants to work with industry-leading equipment, we want to hear from you.

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Applications close on Thursday the 15th of October, 2026.

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#S-DNI

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📌 Field Service Technician - Mackay, QLD
🏢 Coca-cola European Partners
📍 Mackay