A dedicated and experienced part time Receptionist/Administrative Assistant position in a psychology private practice in Lower Templestowe. The practice supports a broad range of clients, including adults, children, adolescents and their families. This position offers an excellent opportunity for someone with a warm and approachable manner who wishes to contribute to a supportive working environment. The role requires working two days per week, specifically Friday (9-5pm) and Saturday (9-1pm). There may be opportunities for additional shifts to cover staff leave and the possibility of a third regular day.

Key responsibilities

- Welcoming clients and conducting intake phone calls
- Making client appointments and managing the diary
- Liaising with clinicians and other health professionals
- Filing and maintaining the reception and waiting area
- Processing Medicare billing and collecting payments
- Scanning and faxing documents
- Providing feedback to the team to enhance administrative procedures
- Assisting psychologists and the practice manager with additional tasks as needed

About you





- At least one year of experience in a medical, allied health, or similar administrative environment
- Excellent customer service skills, with an understanding of client confidentiality
- Ability to maintain a calm, sensitive, pleasant and respectful manner with a diverse range of people
- Initiative to work independently, as well as being an effective team player
- Strong organisational and administrative abilities
- Attention to detail and a high degree of accuracy
- Capacity to prioritise tasks, meet deadlines, and perform well under pressure
- Keen interest in improving service delivery performance
- Excellent IT and computer skills, including a willingness to learn new systems
- Outstanding interpersonal and communication abilities, both written and verbal

Competitive salary. Work in an environment where your skills and initiative are valued. Our team prides itself on being friendly and hard-working, with open communication and mutual support at the core of our values.

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📌 Clinical Receptionist (Melbourne)
🏢 Align Psychology
📍 Melbourne