Job Description

Job Description (JD) - Helpdesk Executive Assetz Program n
nPosition Titlen
nHelpdesk Executive - Assetz Programn
nJob Summaryn
nWe are seeking a proactive, customer-focused, and detail-oriented Helpdeskn
nExecutive to join the Assetz Program team. The ideal candidate should possessn
nexcellent communication skills in English, a professional attitude, and the ability ton
nmanage customer and client interactions effectively. The role requires strongn
nmultitasking abilities, problem-solving skills, and flexibility to support cross-functionaln
nactivities and service operations.n
nKey Responsibilitiesn
nHandle customer and client interactions in a professional, courteous, andn
ntimely mannern
nProvide support through the helpdesk system and ensure prompt resolution ofn
nqueries and issuesn
nManage and track service requests while maintaining high service standardsn
nRecord and maintain accurate details of customer interactions, complaints,n
nand transactionsn
nCoordinate with internal departments and teams for effective issue resolutionn
nTake ownership of assigned tasks and ensure timely follow-up until closuren
nMaintain professionalism and positive customer experience at all timesn
nSupport additional programs, operational activities, and cross-functionaln
nresponsibilities as requiredn




nRequired Skills & Competenciesn
nStrong verbal and written communication skills in Englishn
nExcellent interpersonal and customer service skillsn
nAbility to multitask, prioritize tasks, and manage time efficientlyn
nProblem-solving mindset with attention to detailn
nAbility to work independently and collaboratively within teamsn
nAdaptable and flexible to work across different functions or programsn
nProfessional attitude with a positive and proactive approachn
nEligibility Criterian
nFreshers and candidates with relevant experience are welcome to applyn
nBasic knowledge of helpdesk/customer support processes is an addedn
nadvantagen
nProficiency in MS Office and email communication preferredn
nSalary & Benefitsn
n18,000 per month for freshersn
nUp to 23,000 per month based on relevant experience and performancen
nWorking Hoursn
nMonday to Saturdayn
nTwo Saturdays off per month (as per Helpdesk Manager's roster)n
nShift Timing: 9:30 AM to 6:30 PMn
nPreferred Candidate Profilen
nCustomer-centric mindsetn
nGood organizational and coordination skillsn
nAbility to remain calm under pressure and handle multiple requests efficientlyn
nQuick learner with willingness to take on recent responsibilitiesn

📌 Helpdesk Executive (Victoria)
🏢 Minutes to Seconds Pty
📍 Victoria