We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with robust hands-on operational support across IAM platforms.
The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.

Key Responsibilities
· Provide technical leadership for IAM platforms (no people management responsibility)
· Drive solution design validation, troubleshooting support, and technical governance
· Act as escalation point for complex IAM issues and integrations
· Work hands-on on incidents, service requests, and problem tickets
· Perform deep troubleshooting and root cause analysis (RCA)
· Support access provisioning issues, PAM onboarding, and integration failures
· Ensure SLA adherence and operational stability
· Lead and actively participate in priority incident calls
· Provide technical ownership during Major Incident Management (MIM)
· Support real-time mitigation and post-incident RCA activities




· Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
· Identify and implement automation and process improvements
· Contribute to runbooks, SOPs, and knowledge management
· Support audit, compliance, and remediation activities

Required Skills (Must Have)
Core IAM & Authentication Technologies

- Strong hands-on experience in:

- SailPoint Identity Security Cloud (ISC)
- Radiator RADIUS Server
- RSA Authentication Manager

Operational & Support Expertise

- ITIL Knowledge
- Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
- Strong capability in incident handling, RCA, and system troubleshooting
- Experience in production support environments for critical security services

IAM Functional Knowledge

- Strong understanding of:

- Identity lifecycle management (Joiner–Mover–Leaver)
- Access provisioning & de-provisioning
- Authentication and MFA workflows
- RBAC / governance concepts

📌 Sailpoint IAM Enterprise Tech Lead (Sydney)
🏢 Luvo
📍 Sydney