- Initial contract until 15th April 2027 with possible extension
- Attractive pay rate of $38.89 per hour + Super
- Working 7 hours per day, 35 hours per week
- Working onsite from Lithgow office, hybrid maybe considered after the initial training period
- You will be working on a 7 am-7 pm, 2-week rotating roster Monday to Friday

Purpose of the role
As a Call Centre Agent, you will be working with a fast paced, high-volume team, providing assistance and advice to ensure outstanding customer service.

Key accountabilities

- Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels.
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Provide accurate, effective and high-quality customer service consistent to ensure optimal service delivery and a positive customer experience.
- Provide high-level advice and assistance to build customer capability regarding products and services.
- Perform administrative activities, including the creation and updating of records,



in line with privacy requirements and legislative obligations.
- Contribute to continuous improvement initiatives through recent ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace.

Essential Requirements

- 2 - 3 years customer service experience (call center, admin, retail)
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft office suite, particularly Outlook and Teams.
- Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one.

If this sounds like you, please submit your resume by clicking the 'Apply Now'

About Easy Authoring:
Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labour for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.

📌 Call Centre Agents - (Multiple roles) (Lithgow)
🏢 Easy Authoring
📍 Lithgow