This is a critical role protecting company assets, minimising shrinkage, and driving compliance across a national retail environment. You'll lead investigations into theft, fraud, and policy breaches, while using data-driven insights to support retail teams and strengthen risk management. Combining hands-on training, strategic leadership, and compliance oversight, this role drives operational excellence and delivers measurable results in shrinkage reduction.
This is a field-based position, with one day a week at Support Office and the remainder spent travelling to stores across Victoria. Travel to SA/TAS occurs periodically, depending on active LP cases.
Key Responsibilities

- Contribute to Loss Prevention policies and procedures in line with company objectives
- Monitor shrinkage trends, identify contributing factors, and implement targeted action plans
- Lead investigations into theft, fraud, and policy breaches, with thorough evidence gathering and clear reporting
- Conduct regular reviews of store operations, cash handling, and inventory management
- Manage CCTV and physical security systems
- Train staff on emergency response, workplace safety, and theft prevention
- Deliver training programs to build awareness and accountability across retail teams




- Collaborate with key stakeholders and local law enforcement to strengthen operational integrity
- Partner with the LP team to deliver KPI results
- Leverage BI reporting and analytics to detect areas of non-compliance
- Promote a culture of responsibility and operational excellence

Skills & Experience

- Minimum 5 years' experience in retail loss prevention, risk management, or a comparable leadership role
- Proven experience in investigations and data analytics highly desirable, with proficiency in Power BI and advanced Excel
- Solid problem-solving abilities, high integrity, and keen attention to detail
- Experience with security systems including CCTV and EAS technologies highly valued
- Excellent communication skills, with the ability to deliver training and collaborate effectively with stakeholders to drive results
- Skilled in conflict resolution, able to meet deadlines and work independently with sound judgement

What's on Offer

- A national, well-known retail brand with a strong presence across ANZ
- Autonomy to shape and lead loss prevention strategy across a large store network
- Variety through a genuinely field-based role, balanced with strategic input at Support Office

📌 Loss Prevention Manager (Melbourne)
🏢 Jivaro
📍 Melbourne