Our Client

Our client is a well-established Australian essential services organisation supporting the delivery of critical water and wastewater services across the Greater Sydney region. Operating within a highly regulated and operationally complex environment, the organisation is focused on delivering reliable services while maintaining strong standards across safety, sustainability, customer outcomes and operational performance.

This opportunity sits within a specialised Analytical Services and laboratory environment supporting essential operational activities. The organisation is currently undertaking a significant transition of laboratory services between two Sydney locations, involving the relocation and establishment of specialist workspaces, equipment, supplies and supporting facilities.

The successful candidates will join a dedicated transition team working alongside laboratory staff, contractors and operational stakeholders. The role will provide practical support throughout the relocation phase and subsequent hypercare period, helping ensure the transition is organised, safe and minimally disruptive to ongoing operations.

Why Contract With Us

At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.

About the Role

We are seeking practical and reliable Laboratory Operations Support Officers to assist with the relocation of laboratory services from West Ryde to North Ryde.

This is an entry-level operational support opportunity suited to candidates who are comfortable working in a hands-on setting, following clear instructions and supporting a team through a major workplace transition.
The role will initially focus on an approximately eight-week transition period, assisting with workspace preparation, unpacking and organising supplies, contractor coordination, issue logging and general relocation activities.

Following the move, the role will continue into a hypercare period, providing practical support to laboratory staff as they settle into the current environment.
Importantly, this is not a water testing or laboratory analyst position. The role is focused on laboratory relocation, operational support, logistics and facilities-related activities.

Role: Laboratory Operations Support Officer/Lab Transition Support Staff
Location: West Ryde / North Ryde
Start Date: ASAP
Duration: Contract to 31 January 2027
Arrangement: In office
Hours: 38 hours per week, 7.6 hours per day
Rate: $45 to $50 per hour + super
Pre-employment checks: Two reference checks and police check
Driver's licence: Mandatory, with company vehicle provided for travel between sites

Key Responsibilities





- Assist the transition team with day-to-day laboratory relocation activities.
- Follow instructions from the Operations Manager and Transition Team accurately and promptly.
- Assist with preparing and setting up laboratory workspaces.
- Unpack, organise and distribute supplies and equipment as directed.
- Support the organisation and preparation of laboratory areas before and after the relocation.
- Assist with moving, shifting and positioning suitable items under appropriate direction and safety procedures.
- Coordinate and greet contractors arriving on site.
- Assist with contractor access and ensure relevant site safety requirements are followed.
- Log, record and escalate issues identified during the transition.
- Act as a practical support person or runner for ad hoc tasks across the site.
- Assist laboratory staff during the post-relocation hypercare period.
- Respond professionally to staff queries and provide practical assistance during the transition.
- Support staff who may require additional assistance adapting to the new laboratory environment.
- Use basic computer systems to record activities, track issues and maintain relevant information.
- Maintain a clean, organised and safe working environment.
- Follow workplace health and safety, manual handling and environmental procedures at all times.
- Identify and report hazards, unsafe conditions or potential operational issues.
- Assist with stock, supplies, boxes and general warehouse-style activities associated with the relocation.
- Support the transition team with other reasonable operational and administrative tasks as required.
- Maintain clear communication with the transition team, laboratory employees, contractors and other stakeholders.
- Utilise a Forklift or Order Picker if appropriately licenced and where required.

About You

This opportunity will suit someone who is dependable, physically capable and comfortable taking direction in a busy operational environment. You do not need to be a water analyst or laboratory scientist. The key requirements are reliability, communication, safety awareness and the ability to carry out practical tasks accurately.

You will ideally bring:

- Previous experience in an operational, warehouse, logistics, facilities, laboratory support, office relocation or similar environment.
- Approximately 2–3 years' relevant experience is preferred, although candidates with suitable transferable experience will be considered.
- A current and valid Australian driver's licence is mandatory.
- Ability to travel between West Ryde and North Ryde using a company vehicle when required.
- Strong workplace health and safety awareness.
- Good understanding of safe manual handling practices.
- Ability to work comfortably in an environment involving regular walking, bending, reaching, lifting and carrying.




- Ability to perform physically active duties throughout the working day.
- Good verbal communication and interpersonal skills.
- Confidence communicating with contractors, laboratory staff and operational team members.
- Ability to follow instructions accurately and complete tasks as directed.
- Comfortable working as part of a structured transition team rather than requiring significant independent decision-making.
- Basic computer literacy and ability to use systems for administration, tracking and issue logging.
- Strong attention to detail when organising equipment, supplies and work areas.
- A proactive and reliable approach to completing assigned tasks.
- Valuable situational awareness, particularly around workplace hazards, equipment and site activities.
- Ability to remain skilled and approachable when supporting employees through a significant workplace change.
- A White Card will be advantageous.
- Forklift and Order Picker (LF & LO) Licence is advantageous but not essential.
- Previous laboratory, warehouse, logistics, facilities or relocation experience will be highly regarded.
- Ability to successfully complete two reference checks and a police check.
- Ability to work on-site five days per week.
- Availability to commence ASAP, ideally in August.
- Valid working rights in Australia are required. This position does not provide sponsorship or an extension of the contract. Applicants must hold Australian citizenship, permanent residency or a visa providing valid working rights for the full duration of the assignment.
- As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Application Process

Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at [email protected] and (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).

Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.

📌 Lab Transition Support Staff (Sydney)
🏢 Charter Diligence
📍 Sydney