We’re partnering with a growing and highly respected Managed Services Provider seeking a Level 1–2 Help Desk Engineer to join its Toowoomba team.

This is a full-time, office-based position where you’ll work closely with experienced engineers, support a diverse range of clients and gain exposure to both day-to-day support and project work.

Some client-site travel will be required, including occasional overnight stays.

What’s in it for you…

- Competitive salary package
- Paid certifications upon successful completion
- Exposure to a broad range of Microsoft, cloud and networking technologies
- Hands-on involvement in client projects and technical rollouts
- Opportunity to take on additional responsibility as the business grows
- Clear pathway into senior engineering, project delivery or service leadership
- Supportive team environment that values accountability, learning and continuous improvement
- Full-time, office-based position in Toowoomba

What you’ll be doing…

- Owning Level 1 and Level 2 support tickets through to resolution
- Providing remote, phone and onsite support to clients
- Supporting Microsoft 365, Entra ID, Intune, Exchange Online, Teams and SharePoint environments
- Troubleshooting desktops, laptops, applications, printers and peripheral devices
- Managing user accounts, permissions, licensing and onboarding or offboarding requests
- Troubleshooting network connectivity, VPN and general infrastructure issues
- Assisting with Microsoft 365 migrations, client onboarding and remediation projects
- Working with internet service providers,



software vendors and third-party providers
- Maintaining accurate documentation, ticket notes and operational records
- Identifying recurring issues and contributing to long-term solutions
- Collaborating with senior engineers on projects and technical escalations
- Travelling to client sites when required, including occasional overnight stays

Technical environment…

You’ll gain exposure to technologies including:

- Microsoft 365, Entra ID and Exchange Online
- Microsoft Intune and endpoint management
- Windows desktop and server environments
- Cisco Meraki and Ubiquiti networking
- VPNs, firewalls and network troubleshooting
- Microsoft 365 backup and disaster recovery platforms
- Remote monitoring and management tools
- Professional services automation and ticketing platforms

What we’re looking for…

- Previous IT support experience, ideally within an MSP environment
- Experience supporting Level 1 and Level 2 technical issues
- Microsoft 365 administration and troubleshooting capability
- Exposure to Entra ID, Intune and Exchange Online
- A good understanding of Windows desktop environments and networking fundamentals
- Experience working within an SLA-driven support workplace




- Strong written communication and documentation skills
- A structured and process-oriented approach to problem-solving
- Excellent customer service skills and the ability to communicate with technical and non-technical users
- Willingness to work full time from the Toowoomba office
- Ability to travel to client sites and complete occasional overnight stays
- Australian working rights and the ability to obtain a Police Check

We’re looking for someone who takes pride in their work, communicates clearly and genuinely cares about the client experience.

You might already be operating confidently at Level 2, or you could be a capable Level 1 technician ready to step up with the support of an experienced team.

If you’re curious, accountable and looking for an environment where you can continue developing your technical capability, we’d love to hear from you.

How to get involved…

Ready to take the next step in your IT career? APPLY NOW!
Submit your CV or contact Dean from Rec4Tech for a confidential chat at ****@rec4tech.jobs.

At Rec4Tech, we know diversity isn’t just important, it’s what makes workplaces awesome!

We don’t care about labels like race, religion, gender identity, sexual orientation, age or whether you prefer pineapple on pizza. No judgment here. What matters is your talent and passion.

Need a tweak or two to make the application process work for you? No worries. Let us know and we’ll sort it out. Let’s do this together!

📌 Level 2 (Toowoomba)
🏢 Rec4Tech
📍 Toowoomba