TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and strong
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a dynamic work environment where new ideas thrive. Are
you ready to join our team and make an impact? Responsibilities As
a Customer Retention Specialist for the Japan market, you will play
a pivotal role in supporting our subscription business model by
proactively managing customer relationships at the point of
renewal. You will work directly with existing customers to
re-confirm their needs, address concerns, and guide them through
the renewal process – ensuring continued satisfaction and long-term
retention. This role is ideal for someone with excellent
communication skills, customer-first mindset, and a robust
commercial acumen. You'll collaborate closely with cross-functional
teams including Sales, Customer Support, and Finance. Re-establish
and confirm customer needs: Proactively engage with customers
approaching subscription renewal to revisit their current setup,
understand how they’re using TeamViewer solutions, and ensure those
solutions still align with their business goals. Handle
renewal-related inquiries: Respond promptly and professionally to
inbound customer queries via phone and email, covering topics such
as contract terms, billing, subscription plans, and product
capabilities. Conduct customer needs analysis and solution mapping:
Take a consultative approach to explore customers’ evolving
business requirements.



Identify opportunities for additional value
through upgraded plans, complementary products, or improved license
structures. Support data-driven decision-making: Collaborate with
the broader retention team to gather structured feedback from
customers. Identify common concerns, reasons for churn, and
opportunities to enhance customer satisfaction. Assist with
strategy development and execution: Contribute to the design and
roll-out of targeted retention strategies tailored to specific
customer segments (e.g. by industry, size, or product usage level).
This includes participating in testing new messaging, pricing
models, or engagement approaches. Accurate CRM management: Maintain
up-to-date customer records, renewal statuses, feedback, and
activity notes in Microsoft 365 or other CRM tools to support
accurate forecasting and reporting. Cross-functional collaboration:
Work closely with Customer Success Managers, Sales, and Support
teams to coordinate renewal efforts and ensure customers receive a
cohesive experience throughout their journey. Meet and exceed KPIs:
Take ownership of personal and team renewal targets, contributing
to overall retention goals for the Japan region. Requirements
Fluent in Japanese with business-level proficiency in English. 1-3
years' experience in customer retention, inside sales, account
management, customer service, and/or working experience in Japan.
Strong communication, relationship-building, and stakeholder
management skills, with the ability to influence decisions and
effectively engage business customers across Australia and New
Zealand. Customer-focused, proactive,



and solution-oriented
mindset, demonstrating initiative, accountability, and the ability
to handle objections and customer concerns. Ability to work
independently and collaboratively in a team environment.
Proficiency with CRM platforms and business productivity tools,
including Microsoft 365, Office, and Outlook. Experience in SaaS or
technology environments, including familiarity with
subscription-based business models. Understanding Japan market
dynamics, business challenges, and customer drivers. Strong
analytical skills, with the ability to interpret data and identify
churn risks, customer trends, and upsell opportunities. What we
offer Onsite Onboarding in our Adelaide office for an optimal start
Public transport friendly offices Regular Team events and
company-wide celebrations Open door policy , no dress code rules,
frequent all Hands and Leadership Lunches Hybrid and Flexible work
time Work From Abroad Program allowing up to 40 days of work
outside your contracting country We celebrate diversity as one of
core values, join and drive one of the c-a-r-e initiatives together
with us! TeamViewer is an equal opportunities employer and is
committed to building an inclusive culture where everyone feels
welcome and supported. We C-A-R-E and understand that our diverse,
values-driven culture makes us stronger. As we continue to grow as
a company, we also focus on enabling our employees to grow both
personally and professionally. We are proud to have an open and
embracing workplace environment that will empower you to be your
best no matter your gender, civil or family status, sexual
orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the
application or hiring process, including interview or onboarding
support, please reach out to your Talent Acquisition Partner, who
will be happy to support you.

📌 Customer Retention Specialist - Japanese Speaker (South Australia)
🏢 TeamViewer Germany
📍 South Australia