About the role

Toowoomba Motors Pty Ltd has a fantastic opportunity to join the team at Toyota as a Service Advisor. We are looking for a dynamic, customer service focused individual who thrives in a fast paced environment.

As a Toyota Service Advisor, the main focus is to be the primary contact between the dealership and the customer, for repair and maintenance service on vehicles. You will play a crucial role in delivering exceptional customer service and supporting the smooth operation of our Toyota Service Centre. This is full-time position with amazing benefits and opportunities to further your career.

What you'll be doing

Providing a high level of customer service by responding to customer inquiries, booking services and managing their expectations throughout the repair process

Meeting and greeting Customers including Driveway Service.

Organising courtesy/loan vehicles for the Customer.

Assisting Customers with understanding their vehicle's maintenance requirements including:

Creating Repair Orders detailing service work required.

Estimating the cost and time needed to complete a job.

Keeping customers up to date with progress of vehicle repairs and recommending appropriate service and repair solutions

Gaining authorisation and organising completion of extra works when required

Handling customer concerns with their vehicle service.

Final costing, closing, and payment of repair orders.

Ensuring all customer documentation is accurately completed and following up on any outstanding items

Liaising with our Toyota-trained technicians to coordinate vehicle inspections, diagnose issues, and provide customers with accurate repair quotes and timeframes

Identifying and pursuing opportunities to upsell additional services to customers

Liaising between Customers and any sublet supplier

Providing exceptional after-sales support to enhance customer satisfaction and build long-term relationships

Helping bring new business into the service department

Actively promoting the sale of Genuine Toyota parts,



including tyres and batteries.

Promoting the dealership and the Toyota brand

Keeping work areas clean and up to date.

Maintain a safe work environment, adhere to WH&S; guidelines.

Assist with secure storage of vehicles and keys, and securing of the Service Department at day end.

What we're looking for

Strong customer service and communication skills, with the ability to explain complex technical information in plain language

Excellent organisational and multitasking abilities to manage a busy work environment

Exceptional computer skills, proficient in Microsoft Office and Google Suite and able to learn new systems quickly.

Familiarity with automotive repair and maintenance processes

A team-oriented approach and the ability to work collaboratively with technicians, parts staff and management

A valid Manual QLD driver's licence and a commitment to workplace health and safety

Commitment to Toyota's goals and operational standards.

Desirable Skills/Qualifications/Experience

Previous experience in the Service division of an Automotive Dealership

Sound knowledge of auto mechanics

Knowledge of TUNE/SAP and Toyota-specific systems and procedures

What we offer

At Toowoomba Motors, we pride ourselves on creating a positive, supportive and inclusive work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits including uniforms provided at no cost.

Base salary + superannuation + incentives

Opportunities to earn paid overtime in accordance with the award + bonuses

Employee discounts on vehicles, insurance, parts and servicing

Access to discounts on Merchandise, Movie Tickets, AFL Tickets and Memberships, KINTO car rentals + MORE!

Rewards for loyalty through Toyota Tenure

Enjoy a range of exclusive offers through Medibank Private Health Insurance

CBD location with in office parking available to employees

Please be advised, only applicants asked for an interview will be contacted with all applicants being treated as confidential.

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📌 Service Advisor - Toowoomba Toyota (Toowoomba Regional)
🏢 Toowoomba Motors
📍 Toowoomba Regional