Job Description

Make a meaningful difference by supporting someone to live independently, express their identity, pursue their interests, and engage with their community on their own terms.

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At Chosen Family, we foster a community-centred environment that embraces diversity, flexibility, inclusion, and authentic self-expression. We believe quality support means understanding the individual—not simply providing a service.

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We are looking for a compassionate, open-minded, and non-judgmental Support Worker who can build a genuine connection with a participant and provide support that is respectful of their identity, values, beliefs, relationships, and lifestyle.

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The Opportunity

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We are seeking a female Community Support Worker who is LGBTQIA+ affirming and comfortable supporting a participant with a diverse range of interests, beliefs and relationship structures.

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A trans woman Support Worker is highly preferred for this role, as the participant feels that someone who shares or understands her lived experience may help foster stronger rapport, trust and a sense of comfort and connection.

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We welcome applications from LGBTQIA+ people and allies who can provide genuinely inclusive and affirming support.

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The Right Person Will Be

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- Open-minded, accepting and genuinely non-judgmental
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- LGBTQIA+ affirming and respectful of diverse gender identities
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- Patient, empathetic, calm and emotionally grounded
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- A good listener who takes the time to understand the person they support
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- Supportive of autonomy, independence and personal choice
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- Comfortable discussing personal or difficult topics appropriately
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- Able to remain calm and reassuring when the participant becomes overwhelmed
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- Reliable and consistent in maintaining a trusting support relationship
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Support Area

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Penrith, NSW

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Community access and transport around Sydney, depending on the participant's activities and requirements.

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Preference will be given to applicants who can commit to recurring shifts, helping provide consistency, familiarity and continuity of support.

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The Support Worker most is being genuinely curious and willing to learn about what the participant enjoys.

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You Will

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- Facilitate meaningful community access and social participation
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- Provide safe transport to appointments and activities
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- Support participation in activities that reflect the participant's interests
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- Build a trusting and authentic support relationship
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- Encourage independence without being overly directive
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- Respect the participant's identity, choices, relationships, beliefs and lifestyle
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- Provide trauma-informed, neuroaffirming and person-centred support
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- Remain calm and supportive when the participant feels overwhelmed
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- Support appropriate conversations around personal or difficult topics
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- Maintain confidentiality, dignity and qualified boundaries
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- Complete accurate progress notes and documentation
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- Encourage confidence, autonomy and meaningful participation
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We Are Particularly Interested In Someone Who Demonstrates

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Empathy— you seek to understand rather than judge.

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Open-mindedness— you don't impose your own values or beliefs on others.

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Emotional maturity— you can remain calm and grounded when someone is distressed.

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Respect for identity— you genuinely respect gender diversity and LGBTQIA+ identities.

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Respect for autonomy— you support people to make their own choices.

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Patience— you understand that trust and rapport take time.

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Reliability— you understand the importance of consistency in a support relationship.

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Authenticity— you can build a natural and comfortable connection without being overly formal or clinical.

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Highly Preferred

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- Trans woman Support Worker
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- Female Support Worker
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- LGBTQIA+ identifying or strong LGBTQIA+ ally
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- Experience supporting gender-diverse or LGBTQIA+ participants
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- Experience with community access and transport
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Essential Requirements

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- NDIS Worker Screening Check
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- Current WWCC, if applicable
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- Current First Aid & CPR Certificate
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- Current Australian Driver Licence
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- Reliable and comprehensively insured vehicle
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- Smartphone for documentation and communication
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- Strong communication and interpersonal skills
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- Commitment to person-centred, respectful and non-judgmental support
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What Matters Most

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You don't need to be an expert in LGBTQIA+ issues. What matters is your attitude.

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We are looking for someone who listens before judging, supports rather than controls, and is genuinely interested in understanding the person behind the support plan.

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If you are someone who can respect a person's identity, relationships, beliefs and choices—even when they are different from your own—you may be an excellent match.

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About Chosen Family

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Chosen Family is an inclusive NDIS provider committed to creating safe, affirming and empowering supports for people of all identities and backgrounds.

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We believe person-centred support means respecting the whole person—their identity, values, relationships, interests, beliefs, choices and aspirations.

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We strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and members and allies of the LGBTQIA+ community.

📌 LGBTQIA+ Affirming Support Worker (Trans Woman Support Preferred) - Penrith, NSW - Remote (New South Wales)
🏢 Chosen Family
📍 New South Wales