Job Description

Additional Information
n Job Number26116479
n Job CategoryFood and Beverage & Culinary
n Location31 Wheat Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP
n ScheduleFull Time
n Located Remotely? N
n Position Type Non-Management
n AUTHENTICALLY YOU
n Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
n We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
n CURATING ORIGINALITY TAKES TALENT
n W Sydney is now casting for a Beverage & Food Executive who is guest focused and a multitasker with an eye for detail! If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and working in team with fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you. This role will focus on the daily planning of B&F; operations and assists with managing guest enquiries, activations, reporting and B&F; administration. The role will work closely with the hotel marketing team to create or modify menu designs, menu templates and collaterals for B&F.; Assist the B&F; leadership in day-to-day tasks as directed. Some other responsibilities will include (but not limited to):

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- Ensure that all phones are managed in a qualified manner according to brand guidelines.
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- Anticipate guest service needs,



including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
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- Ensure that your presence is made in front of house areas and that relationship building with both Talent, potential clients and existing clients is at the forefront of your day.
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- Verify all B&F; reservation information with callers to ensure accuracy and enter all reservation booking information into SEVENROOMS.
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- Accommodate and document special requests in an accurate and efficient manner.
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- Explain guarantee, group surcharge and cancellation policies to callers.
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- Answer guest questions about different B&F; venues (e.g., hours of operation, venue concept, menu offering, restricted dates, promotions, and special events).
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- Coordinate all group reservations and private use events for all B&F; venues.
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- Follow "up selling" techniques and sales strategies to maximize property revenue.
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- Manage setup and back end of all B&F; related software systems like SEVENROOMS and IRIS.
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Requirements

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- Previous experience in a similar role within the hospitality industry
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- Possess excellent verbal and written communication skills, Microsoft office skills, and exceptional attention to detail.
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- Strong understanding and ability to use software applications such as Sevenrooms, OPERA, InDesign & Canva
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Advantages

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- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
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- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
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- Discounts on food & beverage across all our hotels
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- Recognition programs to keep you motivated
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- Wellbeing & mindfulness programs to ensure you stay healthy
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- Employee Assistance Program
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- 'Great Places to Work' certified
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MI RECOGNITION
n Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
n DIVERSITY AND INCLUSION STATEMENT
n Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
n W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

📌 Restaurant and Bar Reservation Executive (New South Wales)
🏢 W Hotels
📍 New South Wales