Job Description

Pet Crematorium Office Administrator - Gold Coast

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Pet Angel Funerals is a family-run pet crematorium proudly servicing Brisbane, Sunshine Coast and the Gold Coast. We are dedicated to providing a caring and skilled service for families during one of the most emotional times they will face.

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We are seeking a compassionate and organised Office Administrator to join our Gold Coast team. This is a rewarding opportunity to be part of a supportive, friendly workplace where every team member makes a meaningful difference.

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Key Responsibilities

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- Liaise with customers and make arrangements for their beloved pets.
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- Answer a high volume of incoming phone calls with empathy and professionalism.
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- Coordinate daily office operations, including scheduling collections and deliveries.
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- Communicate with staff to prioritise collections and logistics.
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- Process payments, invoices, and maintain accurate records.
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- Respond to customer and veterinary clinic enquiries via phone and email.
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- Support families at reception with sensitivity and compassion.
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- Handling of deceased pets inclusive of heavy lifting at times.
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About You

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We're looking for someone who is:

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- Experienced in customer service and administration.
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- Possesses 3-5 years of customer service experience.
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- Has 3-5 years of administration experience.
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- Compassionate, caring, and able to remain calm and supportive in emotional situations.
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- An excellent communicator with a warm phone manner.
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- Proficient in Microsoft Office with strong computer and organisational skills.
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- Able to work independently in a busy, fast-paced environment.
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- Knowledgeable about the Gold Coast and Brisbane areas.
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- Confident in coordinating multiple drivers and schedules.
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- Experienced with Xero (preferred but not essential).
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- Passionate about animals and committed to supporting grieving families.
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- Must have Australian citizenship or permanent residency to be eligible for this position.
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This role requires flexibility in availability inclusive of weekend work. You will be required to work a rotating roster with shift varying from between 6am through to 6pm. Weekends will be required regularly as addition to a Mon-Fri roster and paid at the relevant award wage.

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Why Join Us?

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As a family-run business, we value teamwork, flexibility, and a willingness to learn. With continued growth, there are opportunities to expand your skills and contribute to different areas of the business. You'll be part of a close-knit, supportive team where your compassion and professionalism will be truly valued.

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Please Note: Our phone lines are reserved for grieving families. We kindly ask that you do not call regarding this role.

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We look forward to welcoming the right person into our team.

📌 Pet Crematorium Office Administrator - Gold Coast (City of Gold Coast)
🏢 Pet Angel
📍 City of Gold Coast