Job Description

Do you want to work for a renowned financial services organisation?

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Are you immediately available?

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Do you want to work for a renowned financial services organisation?

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About Our Client

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An organisation in the financial services industry, located in Melbourne. who are currently going through an exceptional period of growth.

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Job Description

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- Respond to customer enquiries via phone and email in a professional and timely manner.
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- Assist clients with account-related queries and provide accurate information.
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- Resolve issues and elevate complex cases to the appropriate team when necessary.
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- Maintain detailed and accurate records of customer interactions.
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- Provide guidance on the organisation's services and processes to customers.
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- Work collaboratively with other departments to ensure customer satisfaction.
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- Identify opportunities to improve customer service processes.
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- Adhere to compliance and regulatory requirements in all interactions.
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The Successful Applicant

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A successful Customer Service qualified should have:

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- Previous experience in customer service, preferably within the financial services industry.
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- Strong communication and interpersonal skills.
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- Ability to handle multiple tasks and prioritise effectively.
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- Attention to detail and a problem-solving mindset.
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- Familiarity with compliance and regulatory requirements in financial services.
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- Proficiency in using customer service software and databases.
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- Full working rights
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What's on Offer

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- Temporary role offering flexibility and the chance to gain valuable experience.
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- Opportunity to work in Melbourne within the financial services industry.
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Quote job ref: JN-092026-7098584

📌 Customer Service Officer (Victoria)
🏢 Michael Page
📍 Victoria