Accor Apartments & Realty is seeking a Customer Experience Manager to oversee customer experience initiatives across a designated portfolio. You will lead a team of Head Concierge and Concierge Executives, ensuring KPI targets and budgets are met, and you will craft engaging content for social media and online platforms.
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You will collaborate with the Area Manager on talent management, recruitment, rostering, and implement best practice tools while embodying Accor values and delivering
📌 Head of Customer Experience & Engagement (New South Wales)
🏢 Accor Apartments and Realty
📍 New South Wales
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