Field Maintenance Representative - Newcastle/country NSW

The Field Maintenance Representative is responsible for servicing and maintaining Britex and Rug Doctor hire equipment across an assigned territory which includes the Newcastle, Maitland, Hunter Valley and into country NSW. The role ensures optimal equipment performance, strong in-store presentation, and high levels of customer satisfaction, while supporting territory growth and operational efficiency.

Key responsibilities

Service, repair, and maintain hire equipment in allocated stores using a company vehicle

Conduct Test & Tag (PAT testing) every 6 months and accurately record results

Manage machine movements, warranty claims, and escalated technical issues

Complete store visits in line with agreed call cycles and KPI targets

Maintain clean, fully stocked, and compliant POS displays and equipment stands

Build and maintain robust relationships with store staff and key stakeholders

Identify and secure new store opportunities within the territory





Capture store visit data (including photos) via company iPad

Complete monthly reporting accurately and on time

Manage parts, product, and POS ordering through Jotform app

About you

Field experience would be good but not mandatory

Problem-solving skills

Previous experience maintaining household equipment would assist with this role but handyman skills would be advantageous

Self-starter, fit and ready to work hard, and to learn about the industry

Exceptional communication skills with a customer service focus

Full Australian driving licence

National Police certificate

Pre-employment medical check will be required

Fully maintained vehicle, tools & equipment

On-going training

Mon to Fri work only, no weekend work or overtime

38 hours per week / permanent role

Work life balance

Only Australian citizens or permanent residents need apply

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📌 Field Maintenance Representative - Newcastle/country NSW (New South Wales)
🏢 Britex Carpet Care
📍 New South Wales