Australian Financial Complaints Authority (AFCA) in Sydney CBD NSW seeks a Senior Dispute Resolution Specialist for the Life Insurance team. You will manage complex consumer complaints with precision, applying fair principles and AFCA criteria to reach outcomes.
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You will lead investigations, negotiate resolutions, and draft explicit, plain-English decisions while collaborating across teams to improve processes and ensure accessible, timely outcomes for Australians.
📌 Senior Life Insurance Dispute Resolution Specialist (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales
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