We’re Hireup, delivering disability and aged care support as it should be.

Our story.

It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone.

Support as it should be.

We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability and elderly Australians can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask?

Our mission sets a new standard for disability and aged care support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the 'power of yes' and push for the best (we might not always get it right!) but we'll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You’ll Do: National Service Delivery Manager (Providers)

Hybrid: Wynyard (Sydney CBD), 2 office days per week

As our National Service Delivery Manager, you will serve as the operational heartbeat and commercial engine for Hireup for Providers, our rapidly expanding B2B division connecting NDIS and Aged Care Providers with trusted support workers.

Sitting at the intersection of sales strategy, talent solutions, and tech-driven delivery, you will take ownership of end-to-end service delivery, account expansion, and executive stakeholder alignment.

Working side-by-side with the General Manager, Providers, you will optimise complex operational levers, elevate team capability,



and identify opportunities for new service offerings to lead the function into its next phase of growth

- Service Delivery: Oversee and support the end-to-end service delivery model, from onboarding through to ongoing account management/retention, while serving as the senior escalation point for complex issues
- Commercial Growth & Account Strategy: Partner with the Business Development team to convert leads, manage high-value provider accounts, and execute growth strategies to maximise portfolio utilisation and revenue.
- Product & Cross-Functional Collaboration: Serve as the direct link between client delivery and internal Product, Data, and Engineering teams. Translate frontline operational friction and client feedback into clear business requirements to help shape platform enhancements.
- Strategic Planning: Lead quarterly OKRs, contribute to annual business planning, stay ahead of NDIS pricing and aged care sector reforms, and identify new product/service expansion opportunities to keep Hireup at the forefront of B2B workforce solutions.
- Team Leadership & Culture: Mentor and develop frontline service delivery, cultivate a high-performance culture, and acting as a senior member of the Providers team.

Your Background

- Proven Experience: Significant experience in a senior commercial or service delivery role within recruitment (MSP / RPO) industry, B2B sales environments or fast-paced disability / aged care sector.
- Commercial Acumen & Growth Focus: Demonstrated experience driving B2B account growth,



building strategic partner relationships, and converting leads alongside business development teams.
- Internal Product Partnership: Direct experience working alongside internal Product, Tech, or UX teams to translate market feedback into product features and enhanced user journeys.
- People Management: Exceptional communication skills with a track record of coaching team members, leading cross-functional initiatives, and engaging senior external executives.
- Problem Solver: A resilient, action-oriented problem solver who thrives in fast-changing environments and brings a genuine passion for purpose-led care work.

Why Should You Join?

You'll have the opportunity to join our story and develop the next chapter of your own. You'll become a critical part of a purpose-driven team, delivering our mission for people with a disability and elderly Australians. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You Will Get:

- Opportunities to develop - we are always learning!
- We’re a hybrid organisation, working together in our offices 2 days a week including Thursdays
- Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your 'good life' and learning goals
- Allowances to support you in your work set up and career development
- Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability and aged care support as it should be

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.

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📌 National Service Delivery Manager (Hireup for Providers) (New South Wales)
🏢 Hireup
📍 New South Wales